Assistant Supply Chain Manager (Demand Planning Specialist) for an app-based start-up in KSA.

Location –Riyadh, Saudi Arabia  

Salary – 12,000-15,000 SAR/month

Requirements:

• Bachelor's degree in Supply Chain Management, Business Administration, or a related field
• A minimum of 7+ years of experience in supply chain management, with a strong emphasis on demand planning
• Proven track record of managing complex supply chain operations in a fast-paced environment
• Strong analytical, problem-solving, and organizational skills
• Excellent communication and interpersonal abilities
• Proficiency in supply chain software and tools

Responsibilities:

• Demand Planning: Lead the demand planning process, ensuring accurate forecasts and efficient inventory management.
• Supply Chain Strategy: Assist in the development and implementation of supply chain strategies to improve performance and reduce costs.
• Supplier Management: Build and maintain strong relationships with suppliers, ensuring timely deliveries and quality products.
• Team Collaboration: Work closely with sales, marketing, and operations teams to align demand forecasts with business strategies.
• Continuous Improvement: Identify areas for process improvement and implement strategies to enhance efficiency and productivity.
• Reporting: Generate and present regular reports on supply chain metrics, ensuring that targets are consistently met.
• Mentorship: Guide and mentor junior team members, fostering a culture of continuous learning and development.

About the Role:

We are seeking a dynamic and experienced Assistant Supply Chain Manager with a strong emphasis on demand planning to join our team. The ideal candidate will have a deep understanding of supply chain processes, with a particular focus on demand forecasting and planning. This role is pivotal in ensuring that our supply chain operations run smoothly and efficiently, meeting the needs of our customers and stakeholders.

About the company:

It is a revolutionary solution in the food and beverage industry, dedicated to streamlining restaurant and sourcing operations. We are proud to offer an end-to-end digital supply chain solution, tailored to the unique challenges facing the F&B sector in the MENA region.

Manager (Customer Experience) needed to for a Business Solution & Technology company.

Location – Doha, Qatar

Salary – 35,000-40,000 QAR/month + relocation assistance + annual bonus. (company related)

Skills & Requirements:

• At least 10 years of experience as an UI-UX Designer
• Minimum 4 of which at a management position
• Must have experience in a Telecom industry
• Rich UX design portfolio
• Experience with design software (e.g., Adobe Creative Suite) and front-end development technologies (HTML, CSS, JavaScript)
• Strong experience with HTML5 & CSS3
• Strong knowledge of usability factors in Human Computer Interaction
• Detailed working knowledge of leading UI/UX design tools and methodologies
• Proficiency in UX/UI design principles, methodologies, and best practices
• Strong knowledge of wireframing, prototyping, and UI design tools (e.g., Sketch, Adobe XD, Figma)
• Ability to plan, conduct, and analyze usability testing sessions and user research
• Understanding of interaction design principles and information architecture concepts
• Familiarity with mobile design considerations and responsive design techniques
• Skill in analyzing data to make data-driven design decisions and optimize user experiences
• Very good ability to discuss and explain design options

Key Responsibilities:

Team Enablement and Management

• Build and lead the UX design team, fostering a collaborative and innovative environment
• Develop, mentor, manage, and motivate a team of talented staff to deliver exceptional UX/UI solutions.

Customer Satisfaction and Relationship Building

• Own customer satisfaction from a UI/UX perspective, building strong relationships with key stakeholders to understand their business needs and provide them with excellent service
• Collaborate closely with stakeholders to ensure their feedback is incorporated into the design process and align design solutions with their requirements
• Ensure the team delivers high-quality solutions that align with Ooredoo’s expectations and drive customer success

Project Ownership and Implementation

• Take ownership of the outcomes of teamwork on all projects, ensuring successful implementation and involvement in implementation details when needed
• Strive to continuously enhance the efficiency, quality, and innovation of the UX design function within the projects
• Take ownership of the outcomes of teamwork on all projects, ensuring successful implementation and involvement in implementation details when needed
• Strive to continuously enhance the efficiency, quality, and innovation of the UX design function within the projects
• Execute post-implementation reviews for all projects, focusing on capturing lessons learned and identifying areas for improvement in the UX design process

Research and Adoption of UI/UX Design Trends

• Take ownership of the outcomes of teamwork on all projects, ensuring successful implementation and involvement in implementation details when needed
• Strive to continuously enhance the efficiency, quality, and innovation of the UX design function within the projects
• Establishing Best-Practice UI/UX Design Methodologies
  • Establish and document best-practice UI/UX design methodologies, ensuring the team follows industry standards and leverages the latest tools and practices
  • Stay updated on emerging trends in UX/UI design and technology, bringing innovative ideas and approaches to the team
• Enable the UX design team to work with the latest technologies and tools necessary for their roles.

Marketing and Customer Experience Enhancements

• Recommend new services/ enhancements to existing services based on latest market trends and benchmarking towards competitors locally and internationally
• Form focus groups comprising end customers to gather feedback and leverage on insights to propose and implement customer experience enhancements. Test new strategies for driving customer value
• Increase customer satisfaction, loyalty and advocacy through recommending changes to the customer experience that would address their expectations
• Champion opportunities to consistently improve the experience on the different Ooredoo digital channels
• Drive customer retention, reduce churn and increase customer satisfaction
• Map the customer journey and identify opportunities to proactively intervene on behalf of the end customer
• Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement

Job Objectives:

• Lead and manage a talented UX design team, fostering collaboration and professional growth
• Establish best-practice methodologies and stay updated on emerging trends and technologies
• Drive exceptional customer experiences by understanding business needs and delivering high-quality solutions
• Foster innovation, continuous improvement, and technological excellence within the team
• Recommend services or changes based on market needs

About the role:

You will lead the companies Customer Experience talented team of UX/UI designers, driving innovation and delivering exceptional user experiences. With a focus on technology enablement, you will establish best-practice methodologies and foster a culture of continuous learning. By building strong customer relationships, you will ensure satisfaction and translate business needs into impactful designs. Your expertise in driving efficiency, embracing emerging trends, and nurturing a high-performing team will be key to enhancing the organization's customer experience and overall success.

Salesforce Developer needed for a European Consultancy company.

Location – Dubai, UAE

Salary – TBC

Requirements:

• Excellent written and verbal English
• Strong communication and presentation skills
• 3+ years of experience as a developer
• Bachelor’s degree in relevant field
• Knowledge in all of the below:
  • Salesforce Administrator
  • Salesforce Platform App Builder
  • Salesforce Architect
  • Salesforce Developer

Key responsibilities:

• Requirement Analysis: Collaborate with stakeholders to gather and understand business requirements.
• Custom Development: Write, test, and deploy custom code using Apex and Visualforce.
• Configuration: Use declarative tools like Process Builder and Flow to automate processes and configure Salesforce features.
• Data Modeling: Design and maintain data structures, including custom objects, fields, and relationships.
• Integration: Integrate Salesforce with other systems through APIs and middleware.
• Security: Implement and manage security controls, profiles, roles, and permissions.
• Testing: Create and execute test plans, including unit and integration testing.
• Documentation: Maintain documentation for customizations, configurations, and integrations.
• Performance Optimization: Identify and address performance issues in queries and code.
• User Training: Provide user training and support for Salesforce functionality.
• Release Management: Plan and execute Salesforce releases, including sandbox management and deployments.
• Compliance: Ensure adherence to best practices and security standards.
• Continuous Learning: Stay updated on Salesforce updates and best practices through certifications and training.
• Collaboration: Work with cross-functional teams to deliver successful Salesforce projects.
• Troubleshooting: Investigate and resolve technical issues and errors in Salesforce.
• Code Review: Participate in code reviews to maintain code quality and consistency.

About the Role:

Salesforce developers customize and optimize Salesforce to meet organizational needs, enhancing data management, process automation, and user experience while ensuring data security and compliance.

Microsoft Dynamics 365 Developer needed for a European Consultancy company.

Location – Dubai, UAE

Salary – TBC

Requirements:

• Excellent written and verbal English
• Strong communication and presentation skills
• 3+ years of experience as a developer
• Bachelor’s degree in relevant field
• Knowledge in all of the below:

• • C#   
  • Net
  • Databases / SQL
  • Azure
  • Integrations

Key responsibilities:

• Design and develop customized Microsoft Dynamics 365 solutions based on client requirements
• Configure and customize Dynamics 365 CRM entities, workflows, forms, and views
• Collaborate with stakeholders to gather and analyze business requirements
• Write and maintain clean, efficient, and well-documented code using relevant languages (e.g., C#, JavaScript)
• Create and integrate plugins, custom connectors, and web services
• Perform data migrations and integrations with third-party systems
• Troubleshoot and resolve technical issues and errors in Dynamics 365
• Optimize system performance and ensure scalability
• Implement security measures and user access controls
• Provide technical support and training to end-users
• Stay updated on Microsoft Dynamics 365 updates and best practices
• Test and deploy solutions, adhering to development standards and best practices
• Collaborate with cross-functional teams, including QA, project management, and business analysts, to deliver successful projects
• Document system architecture, configurations, and code changes 

Salesforce Developer needed for a European Consultancy company.

Location – Stockholm, Sweden

Salary – TBC

Requirements:

• Excellent written and verbal English
• Good written and verbal Swedish
• Strong communication and presentation skills
• 3+ years of experience as a developer
• Bachelor’s degree in relevant field
• Knowledge in all of the below:
  • Salesforce Administrator
  • Salesforce Platform App Builder
  • Salesforce Architect
  • Salesforce Developer

Key responsibilities:

• Requirement Analysis: Collaborate with stakeholders to gather and understand business requirements.
• Custom Development: Write, test, and deploy custom code using Apex and Visualforce.
• Configuration: Use declarative tools like Process Builder and Flow to automate processes and configure Salesforce features.
• Data Modeling: Design and maintain data structures, including custom objects, fields, and relationships.
• Integration: Integrate Salesforce with other systems through APIs and middleware.
• Security: Implement and manage security controls, profiles, roles, and permissions.
• Testing: Create and execute test plans, including unit and integration testing.
• Documentation: Maintain documentation for customizations, configurations, and integrations.
• Performance Optimization: Identify and address performance issues in queries and code.
• User Training: Provide user training and support for Salesforce functionality.
• Release Management: Plan and execute Salesforce releases, including sandbox management and deployments.
• Compliance: Ensure adherence to best practices and security standards.
• Continuous Learning: Stay updated on Salesforce updates and best practices through certifications and training.
• Collaboration: Work with cross-functional teams to deliver successful Salesforce projects.
• Troubleshooting: Investigate and resolve technical issues and errors in Salesforce.
• Code Review: Participate in code reviews to maintain code quality and consistency.

About the Role:

Salesforce developers customize and optimize Salesforce to meet organizational needs, enhancing data management, process automation, and user experience while ensuring data security and compliance.

Work Benefits:

• Growth opportunities
• Training and certification allowance
• Hybrid remote work model
• Working with the international team
• Opportunities to visit offices in Dubai, Barcelona and San Francisco

Microsoft Dynamics 365 Developer needed for a European Consultancy company.

Location – Stockholm, Sweden

Salary – TBC

Requirements:

• Excellent written and verbal English
• Good written and verbal Swedish
• Strong communication and presentation skills
• 3+ years of experience as a developer
• Bachelor’s degree in relevant field
• Knowledge in all of the below:

• • C#   
  • Net
  • Databases / SQL
  • Azure
  • Integrations

Key responsibilities:

• Design and develop customized Microsoft Dynamics 365 solutions based on client requirements
• Configure and customize Dynamics 365 CRM entities, workflows, forms, and views
• Collaborate with stakeholders to gather and analyze business requirements
• Write and maintain clean, efficient, and well-documented code using relevant languages (e.g., C#, JavaScript)
• Create and integrate plugins, custom connectors, and web services
• Perform data migrations and integrations with third-party systems
• Troubleshoot and resolve technical issues and errors in Dynamics 365
• Optimize system performance and ensure scalability
• Implement security measures and user access controls
• Provide technical support and training to end-users
• Stay updated on Microsoft Dynamics 365 updates and best practices
• Test and deploy solutions, adhering to development standards and best practices
• Collaborate with cross-functional teams, including QA, project management, and business analysts, to deliver successful projects
• Document system architecture, configurations, and code changes 

Work Benefits:

• Growth opportunities
• Training and certification allowance
• Hybrid remote work model
• Working with the international team
• Opportunities to visit offices in Dubai, Barcelona and San Francisco

Restaurant Procurement Officer for an app-based start-up in KSA.

Location – Riyadh, Saudi Arabia  

Salary – 7,000-10,000 SAR/month

Requirements:

• Bachelor's degree in supply chain management, business, or a related field is preferred
• 7 years experience in procurement, preferably in the food and beverage industry
• Strong negotiation, communication, and analytical skills
• Proficiency in using procurement software and tools
• Knowledge of food safety regulations and industry standards
• Ability to work under pressure and meet deadlines
• Attention to detail and organizational skills are essential
• Experience working in a restaurant in purchasing and have good connections with suppliers

Responsibilities:

Vendor Management:

• Identify and establish relationships with reliable suppliers and negotiate favorable terms and pricing agreements
• Evaluate suppliers regularly to ensure quality, reliability, and cost-effectiveness
• Maintain a supplier database with up-to-date information on contacts, product catalogs, and pricing

Procurement Planning:

• Collaborate with restaurant management to determine procurement needs, including food, beverages, kitchen equipment, and other supplies
• Develop and implement procurement plans and budgets to meet the restaurant's operational requirements

Cost Control:

• Monitor and analyze market trends, pricing, and product availability to make informed purchasing decisions
• Optimize procurement processes to minimize costs while maintaining product quality
• Identify cost-saving opportunities and suggest alternative suppliers or products when appropriate

Inventory Management:

• Maintain accurate and up-to-date inventory records
• Implement inventory control measures to minimize waste and pilferage
• Establish par levels for all essential items and reorder supplies as needed

Quality Assurance:

• Ensure that all products purchased meet quality and safety standards
• Collaborate with the kitchen staff to maintain product quality and minimize food spoilage
• Handle product recalls or quality issues promptly

Compliance and Documentation:

• Ensure compliance with all relevant laws and regulations related to food safety, health standards, and licensing
• Maintain procurement records, including invoices, receipts, and contracts
• Prepare regular reports on procurement activities and cost analysis for management

Communication and Coordination:

• Work closely with kitchen and service staff to ensure that the right products are available when needed
• Collaborate with the finance department to manage payments and budgets effectively
• Communicate any supply issues or delays to relevant stakeholders

About the Role:

A Restaurant Procurement Officer is responsible for efficiently managing the procurement process within a restaurant establishment. This role involves sourcing, purchasing, and managing the inventory of food, beverages, equipment, and supplies required for the restaurant's operations. The Procurement Officer ensures that the restaurant has the necessary resources at the right time and at the best possible prices to maintain a smooth and cost-effective operation. A Restaurant Procurement Officer plays a crucial role in ensuring the restaurant's smooth operation by effectively managing the procurement process, controlling costs, and maintaining product quality. This role requires a combination of strategic thinking, financial acumen, and operational expertise.

Sales Executive (Arabic Speaking) for an app-based start-up in KSA.

Location – Riyadh, Saudi Arabia  

Salary – 8,000SAR/month + commission

Requirements:

• A minimum of 5 years of sales experience
• Preferrable to have experience in restaurant wholesale industry, with a track record in the restaurant supply, food, or Ecommerce industry but not mandatory
• Ideally someone who is an extrovert and lots of positive energy
• Must have experience in building a team
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills
• Proficient in CRM software and Microsoft Office Suite
• Strong verbal and written communication skills
• Bachelor's degree in Business Administration or related field

Responsibilities:

• Develop and implement a comprehensive sales strategy, setting short and long-term sales goals, aligned with the company's business objectives
• Actively lead sales team members by setting objectives, training, and monitoring performance
• Directly manage major and critical developing client accounts, and coordinate the management of all other accounts
• Establish and maintain relationships with industry influencers and key strategic partners
• Develop pricing schedules and rates, negotiate sales deals and contracts with clients
• Oversee the preparation of sales reports and data analysis
• Collaborate with marketing team to understand customer requirements, to promote the sale of company products, and to provide sales support
• Create a culture of success and ongoing business and goal achievement

About the Role:

We are looking for an experienced and results-driven Head of Sales to join our team. The successful candidate will understand what motivates customers to buy and know how to tap into those needs and desires in an effective way. The Head of Sales will be responsible for managing a sales team, but it is also a hands-on role and will involve fieldwork, making pitches, and closing deals alongside the team. This is an opportunity to work with a rapidly growing company and help shape our sales strategies and teams.

Customer Success Manager (Enterprise) for a FinTech start-up.

Location – Dubai, UAE

Salary – 20,000 AED/month + ESOP

Requirements:

• Up to 5 years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics
• Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programmes or equivalent
• Ownership - Ability to multi-task and independently handle tasks without any follow-ups
• Problem Solver – You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes
• Passion for Business Optimization – You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools
• Cognitive Intelligence – You can think on your feet, seeing all the angles to best position our platform to best fit a client’s needs
• Client Empathy – You’ll be building deep, trusting relationships
• Communication Skills - Excellent verbal, written, and presentation skills in English
• Positivity – You’ve got the charisma, but not the ego, to make a good impression with a collaborative mindset
• Curiosity - You’re interested in learning more about the industry and show an outstanding curiosity towards the client base
• Start-up Attitude – You’re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth
• Knowledge - Accounting and Finance processes is a strong plus

Requirements:

• Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines
• Continuous Learning and Development - Develop a deep understanding of a client’s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers
• Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk
• Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements
• Mentorship - Coach members of the customer success team on CSM best practices
• A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions
• Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.

Business Head (Industrial Division) for a family holding group in Oman.

Location – Oman

Salary – 2,400 - 2,800 OMR/month

Required Knowledge/Experience:

• Post graduate in Sales/Marketing/Business Administration
• Minimum 7 years’ experience in managing and leading teams especially in Industrial/Lubricant products
• Candidate with GCC experience preferred
• Excellent Sales skills, analytical skills, problem solving skills, and team player
• Intermediate level Excel skills and adept at handling/working with large data sets
• Excellent presentation & communication skills

Key Responsibilities:

• Lead the sales operations team to deliver budgeted top line and bottom line numbers. Division at the current stage is focused primarily on Lubricants (Gulf Oil brand) business and eventually the Business Head is expected to develop the Divisional portfolio to include Tyres and batteries
• Developing and executing sales strategies, managing the sales team, and building relationships with key customers in B2B and B2C segments
• Prepare annual budgets covering detailed volume estimates, headcount allocation, expenses on overheads, capital expenditure projections etc
• Conduct periodic reviews of performance against plan and re-establish forecasts
• Manage negotiations with Business Partners (Gulf Oil, others if any) on core issues like gross margins, pricing structure, advertising and promotional expenses
• Directly responsible for controlling inventory through hands-on forecasting and ordering keeping in mind lead times variances, stockholding, payment terms etc
• Develop strategic customer-specific category plans focusing on the areas of category assessment, product rationalization, and promotion analysis
• Establish and implement relevant organization structure; recruitment of staff, overseeing their training and development and recommend promotion or termination of staff
• Conduct regular team meetings to ensure that the sales team is continuously updated on progress against plan, set period objectives, obtain feedback and communicate / Cascade Company highlights
• Lead sales team towards achievement of budgeted sales targets delivering net profit through optimum use of overheads and efficient management of working capital
• Operational control on expenses, stock, debtors, creditors, exceptional customer transactions
• Conduct appraisals for direct reports and monitor appraisals of all staff in the division, succession planning, establishing training needs and plans to address these needs
• Educate and develop team members on the Selling skills, principles and tools for effective planning, negotiation skills, analysis of MIS related to P&L

About the Role:

The prime objective for the person holding this role is the achievement of the annual sales volume and revenue objectives I.e., managing of profit & loss, cash flows set as per the forecasted annual budget. The role spans all the business categories (B2B & B2C) in the assigned Business Unit and is designed to ensure that each of the categories and brands achieve their stated objectives on an annual basis. The person holding this position will be responsible and accountable to the Commercial Head/General Manager for all aspects of both the business and people development necessary to sustain the business in the medium to long term