We are looking for a Pre-Sales & Technical Support Manager for a Global Digital Reality Solutions company based in Japan.
Location – Tokyo, Japan
Salary – Depending on Experience
Candidate Experience:
- Bachelor's degree or technical diploma in Engineering, Surveying, Geomatics, Construction, Information Technology, or a related technical discipline.
- 4-6 years of experience in pre-sales engineering, technical support, solution consulting, or application engineering within surveying, construction technology, geospatial, or related industries.
- Strong technical knowledge of surveying equipment, geospatial technologies, or related hardware and software solutions.
- Proven experience delivering technical product demonstrations, customer presentations, and solution-based sales support.
- Experience supporting tenders, technical proposals, and customer solution design.
- Strong customer relationship management skills with the ability to build trust and influence technical and commercial stakeholders.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to diverse audiences.
- Strong analytical and problem-solving skills with the ability to identify customer needs and recommend practical solutions.
- Ability to work independently while collaborating effectively with Sales, Marketing, Product Management, and Technical teams.
- Customer-focused with a passion for delivering exceptional technical support and outstanding user experiences.
- Proficiency in Microsoft Office and CRM systems; experience with Salesforce is advantageous.
- Fluent in English; additional regional language skills are considered an advantage.
- Willingness to travel extensively within the region (approximately 40-60%) and internationally when required.
Key Responsibilities:
- Support the development and execution of sales strategies to drive revenue growth and market expansion.
- Partner with Sales teams to identify customer requirements and recommend the most appropriate technical solutions.
- Deliver compelling product demonstrations, presentations, workshops, and proof-of-concept sessions to prospective and existing customers.
- Develop strong relationships with key customers, distributors, and channel partners by providing ongoing technical and commercial support.
- Recruit, train, and develop distribution partners to improve product knowledge and sales performance.
- Lead or support tender management activities, including coordinating cross-functional teams, preparing technical proposals, and ensuring timely submission of high-quality responses.
- Generate and qualify sales opportunities through digital prospecting, lead generation, customer outreach, and technical engagement.
- Conduct technical needs assessments and translate customer challenges into tailored business solutions.
- Provide product application support, installation guidance, troubleshooting assistance, and technical training to customers and partners.
- Maintain expert knowledge of the company's products, technologies, and industry applications.
- Proactively support existing customers by identifying opportunities to expand product adoption and introduce new solutions.
- Monitor market trends, customer feedback, and competitor activity, providing valuable market intelligence to Product Management and Sales teams.
- Prepare sales forecasts, pipeline reports, and technical support metrics to support business planning.
- Represent the company at industry exhibitions, conferences, customer events, and technical seminars.
- Ensure all activities comply with company Quality, Health, Safety & Environment (QHSE), Ethics, and Compliance policies.
- Perform additional duties as required to support business objectives.
About the Role:
We are seeking an experienced Pre-Sales & Technical Support Manager to bridge the gap between technical expertise and commercial success by delivering exceptional pre-sales consulting and post-sales technical support. This role plays a critical part in driving business growth by understanding customer challenges, recommending tailored solutions, and ensuring customers achieve maximum value from the company’s products and technologies. Working closely with Sales, Product Management, Marketing, and Channel Partners, you will lead technical demonstrations, support complex sales opportunities, manage tender submissions, and provide ongoing technical guidance to customers and distributors. You will also act as a trusted technical advisor, helping to strengthen customer relationships, support business development initiatives, and contribute to the continued growth of the company's product portfolio.
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