We are looking for a Business Development Manager (Arabic Speaker) for a Manufacturing company based in Dubai.

Location – Riyadh, Saudi Arabia

Salary – 15,000 – 20,000 SAR/month + incentive/bonus

Qualifications & Experience:

• 2–5 years of proven experience in project-based B2B sales.
• Native or fluent Arabic (mandatory) with professional English communication skills.
• Background in construction, signage, fit-out, interiors, engineering, or similar project-driven industries.
• Strong understanding of end-to-end project sales cycles, tendering processes, and commercial negotiations.
• Demonstrated ability to consistently meet or exceed sales targets.
• Experience managing relationships with consultants, contractors, developers, architects, and key decision-makers.
• Ability to prepare and present detailed proposals, quotations, and commercial presentations.
• Proficient in CRM systems, pipeline management, and sales forecasting.
• Valid KSA driving license and willingness to travel for site visits and client meetings when needed

Key Responsibilities:

• Successfully secured and closed high-value, project-based sales within assigned sectors.
• Consistently met or exceeded monthly and quarterly revenue targets.
• Built and maintained a strong network of repeat clients, consultants, and partners within the KSA market.
• Developed and converted a robust sales pipeline through proactive prospecting and relationship building.
• Delivered accurate costing and commercially sound proposals in collaboration with internal teams.
• Achieved high client satisfaction through effective communication, delivery coordination, and after-sales follow-up.
• Contributed to market expansion by identifying new sectors, clients, or project opportunities.
• Represented the company professionally at industry events, exhibitions, and client meetings.

About the role:

We are seeking for a Business Development Manager will play a key role in driving revenue growth through structured, end-to-end project sales within the KSA market. This role is suited to a commercially driven professional with 2–5 years of experience in project-based B2B sales, ideally within construction, signage, fit-out, interiors, or related sectors. You will be responsible for identifying new opportunities, managing client relationships, and overseeing the full sales lifecycle - from initial prospecting and client engagement through to proposal submission, negotiation, and contract closure. The role requires strong stakeholder management, market knowledge, and the ability to collaborate closely with internal teams to ensure successful project delivery. Native or fluent Arabic is essential due to the nature of the client base.

We are looking for a Project Manager (Arabic Speaker) for a Manufacturing company based in Dubai.

Location – Dubai, UAE

Salary –18,000 – 22,000 AED/month

Qualifications:

• Bachelor's degree in Project Management, Engineering, Interior Design, Business Administration, or a related field is preferred.
• Proven experience in project management within fit-out, joinery, exhibitions, events, or retail production environments.
• Strong experience in luxury retail environments and/or F&B retail outlets / restaurant chains is essential.
• Factory-side experience in fit-out, joinery, exhibitions, or event production is strongly preferred.
• Solid technical knowledge of materials, costing, production processes, fabrication, drawings, and installation.
• Ability to interpret technical drawings and coordinate effectively with design, production, and site teams.
• Strong understanding of budget control, scheduling, resource planning, and quality management.
• Experience managing projects from inquiry through installation and final handover.

Key Responsibilities:

Project Planning

• Define project scope, objectives, deliverables, and success criteria based on client briefs and internal requirements.
• Develop detailed project plans covering tasks, timelines, milestones, and resource allocation.
• Handle client inquiries, brief-taking, and proposal coordination in collaboration with internal stakeholders.
• Identify potential project risks early and develop mitigation strategies to reduce delivery disruption.

Client Relationship Management

• Manage an assigned portfolio of key clients, including luxury retail accounts such as Louis Vuitton and similar brands.
• Build and maintain strong, long-term client relationships through responsiveness, professionalism, and trust.
• Understand client needs, goals, brand requirements, and commercial expectations in order to provide effective solutions.
• Act as the primary point of contact for all client project communication, enquiries, updates, and issue resolution.
• Represent the client internally and ensure that all teams remain aligned with project expectations and standards.

Team Leadership and Cross-Functional Coordination

• Assemble, coordinate, and lead cross-functional project teams across production, estimation, design, procurement, operations, and finance.
• Delegate tasks and responsibilities clearly to internal team members and follow through on progress.
• Motivate and guide teams to maintain cohesion, accountability, and productivity across multiple live projects.
• Resolve internal coordination issues and project-related conflicts in a timely and constructive manner.

Resource Management

• Allocate and manage project resources, including personnel, budgets, materials, and production capacity.
• Monitor resource utilization throughout the project lifecycle and make adjustments as needed to maintain efficiency.
• Coordinate closely with internal departments to ensure resources are available in line with project schedules.

Communication

• Maintain clear and open communication with clients, internal teams, senior management, and other stakeholders.
• Provide regular project updates, progress reports, and status communication.
• Ensure all parties remain informed on timelines, changes, risks, and key decisions throughout the project lifecycle.

Risk Management

• Identify potential risks related to scope, timelines, production, procurement, installation, and budget.
• Develop and implement practical risk mitigation plans.
• Monitor project progress proactively and address issues as they arise to keep the project on track.

Quality Control

• Establish and maintain project quality standards in line with company and client expectations.
• Oversee production, execution, installation, and final delivery to ensure outputs meet the required standards.
• Conduct quality assurance and quality control checks to ensure all deliverables align with approved specifications.

Cost Management

• Support the development and management of project budgets and cost controls.
• Track project expenses and help ensure projects remain within approved budget parameters.
• Work closely with estimation, procurement, and finance teams on costing accuracy and commercial follow-through.
• Support invoicing and collections in coordination with the finance team.

Schedule Management

• Create and maintain realistic project schedules and milestone plans.
• Monitor progress against deadlines and adjust schedules where required to ensure successful delivery.
• Oversee installation planning and final handover timing to meet agreed commitments.

Documentation

• Maintain comprehensive project documentation, including project plans, schedules, proposals, reports, approvals, and correspondence.
• Ensure all documentation is organized, accurate, and accessible for operational and commercial follow-up.
• Track project changes, decisions, and close-out records appropriately.

Closure and Evaluation

• Ensure all project goals, deliverables, and client expectations are met before final sign-off.
• Close out projects, including financial, operational, and administrative tasks.
• Conduct post-project reviews to identify lessons learned, improvements, and future opportunities within the account.

About the role:

A Project Manager plays a crucial role in planning, executing, and overseeing projects within the organization. The primary responsibility of this role is to ensure that projects are completed on time, within scope, and within budget, while meeting the required quality and performance standards and fulfilling client expectations.

This is a hybrid Project Management + Account Management role with a quasi-commercial element. The Project Manager owns the project lifecycle end-to-end, from inquiry and brief-taking through to execution, installation, handover, and close-out. The role also serves as the face of the client internally and externally, ensuring strong communication between the customer and internal teams.

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We are looking for a Team Administrator for a confidential company based in Dubai.

Location – Dubai, UAE

Salary – 12,000 – 14,000 AED/month

Qualifications:

• 1-2 years of experience in administration, coordination, or a similar support role.
• Previous experience in a fast-paced environment.
• Strong interest in building a career in HR.
• Suitable for someone looking to transition into HR or grow within the function
• Strong organizational skills with the ability to manage multiple priorities and deadlines effectively.
• Excellent attention to detail and a high level of accuracy.
• Comfortable working with large volumes of data and administrative tasks.
• Strong written and spoken English communication skills.
• Professional, approachable, and confident dealing with multiple stakeholders.
• Ability to handle sensitive and confidential information with discretion.
• Comfortable using multiple HR systems, platforms, and Microsoft Office tools.
• Flexible, collaborative, and willing to learn new HR processes and systems.

Key Responsibilities:

• Provide day-to-day administrative support across core HR processes, ensuring a professional and responsive service to employees and managers.
• Coordinate employee onboarding activities, including preparing starter packs, induction materials, documentation, and joining arrangements.
• Support the coordination of employee start dates and ensure all related administrative steps are completed on time.
• Assist with visa administration and related documentation, ensuring records are accurate and up to date.
• Maintain and update employee records across HR systems, ensuring data accuracy, consistency, and confidentiality.
• Support payroll administration by preparing and maintaining accurate employee data for submission within required deadlines.
• Manage shared HR administration tasks and respond to routine queries, escalating more complex issues where appropriate.
• Ensure all administration is completed accurately, confidentially, and in line with company policies and internal processes.
• Coordinate interview scheduling and recruitment administration, including candidate communication, logistics, and internal coordination.
• Support the team in learning and delivering recruitment processes, without taking ownership of end-to-end recruitment.
• Prepare and maintain regular HR reports, dashboards, and data records to support internal tracking and leadership reporting.
• Maintain accurate HR databases and support compliance, audit, and reporting requirements through well-organized data and documentation.
• Develop confidence and proficiency in using different HR platforms and systems to support administration and reporting needs.

About the Role:

This role is best suited to someone who is looking to grow their HR career and gain practical exposure across a broad range of HR activities.

It offers an opportunity to learn and build experience in areas such as HR administration, employee onboarding, start date coordination, visa administration, HR systems, reporting, and payroll support.

The successful candidate will be highly organized, detail-oriented, and comfortable working across multiple systems and stakeholders in a fast-paced environment. This is a strong opportunity for someone who enjoys administration, values accuracy, and wants to build a solid foundation in HR.

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Location – Dubai, UAE

Salary – 45,000 – 55,000 AED/month

Qualifications:

• Master's degree in Human Resources, Business Administration, or a related field is preferred.
• 10+ years of progressive HR experience, with at least 3-5 years in a senior leadership role.
• Professional HR certifications such as CIPD, SHRM, or SPHR are preferred.
• Proven experience in HR strategy, organizational development, and workforce planning.
• Strong knowledge of UAE labor law, HR compliance, and policy governance.
• Experience in compensation and benefits structuring, including market-aligned reward frameworks.
• Demonstrated success in talent acquisition and retention strategies across multiple functions and levels.
• Strong capability in HR analytics, reporting, and data-driven decision-making.
• Experience working with HRIS platforms such as Odoo, SAP SuccessFactors, Workday, or similar systems.
• Background in manufacturing, retail, or multi-entity group structures is a strong advantage.
• Strong strategic leadership, with the ability to align people strategy to long-term business goals.
• Excellent influence and communication skills, with the ability to build trust across leadership and employee groups.
• High emotional intelligence, with the ability to manage sensitive matters with professionalism and empathy.
• Strong problem-solving capability, with a practical and sustainable approach to HR challenges.
• Demonstrated integrity and confidentiality in handling employee and organizational matters.

Key Responsibilities:

Strategic HR Leadership

• Define and implement the Group HR strategy in alignment with the company’s vision and growth objectives.
• Act as a strategic advisor to the CEO and Executive Leadership on all people matters.
• Drive organisational change, culture building, and leadership capability across the business.

Talent Acquisition & Workforce Planning

• Lead strategic workforce planning initiatives across production, retail, and corporate functions.
• Oversee end-to-end recruitment strategies to attract top-tier talent locally and internationally.
• Ensure effective onboarding and integration processes for all new hires.

Performance & Rewards Management

• Oversee performance management systems, including goal setting, appraisals, and development planning.
• Develop fair and competitive compensation and benefits structures aligned with market practices.
• Lead reward and recognition programs that reinforce high performance and core values.

Employee Engagement & Culture

• Design and lead employee engagement and wellbeing programs that enhance motivation and retention.
• Drive initiatives that promote diversity, inclusion, and a positive work environment.
• Champion internal communications and feedback mechanisms across all levels of the organisation.

Learning & Development

• Build and implement structured L&D frameworks for capability development across functions.
• Identify leadership pipelines and succession plans for critical roles.
• Introduce mentorship, coaching, and development programs for high-potential employees.

HR Operations, Policies & Compliance

• Ensure HR policies, procedures, and employee handbooks are up to date and compliant with UAE labour law.
• Oversee payroll accuracy, HRIS systems, employee records, and statutory reporting.
• Lead internal audits, resolve employee grievances, and ensure fair and ethical workplace practices.

About the Role:

The Head of Human Resources will lead the strategic direction, development, and execution of the organization's human capital agenda across all business units.

This role is responsible for aligning HR strategy with business goals while building a high-performance, values-driven, and scalable organization. The position oversees the full spectrum of HR, including talent management, workforce planning, performance, employee engagement, learning and development, HR operations, compliance, and organizational development.

The role is critical in supporting business growth and transformation by ensuring the organization has the right people, structures, leadership capability, and cultural foundations in place.

Location – Dubai, UAE

Salary – 45,000 – 55,000 AED/month

Qualifications:

• Proven senior leadership experience in design, product systems, or design transformation within large-scale furniture, kitchen, interiors, modular systems, or product-driven retail organizations.
• Strong expertise in design systems development, including standards, design libraries, modular frameworks, technical rules, and repeatable design processes.
• Demonstrated experience in product architecture and modular systems, with the ability to build scalable product platforms, component systems, and design families.
• Experience leading client-facing design operations, translating customer requirements into technical, manufacturable, and installable solutions.
• Strong background in product design and development, including collaboration with product architects, industrial designers, engineers, prototyping teams, and research functions.
• Solid understanding of design-to-manufacturing integration, including how design decisions affect production efficiency, cost, quality, lead time, and scalability.
• Experience in design-to-installation integration, ensuring solutions are practical for site execution and installation efficiency.
• Exposure to digital transformation initiatives, including design software, configurators, automation tools, computational design, or technology-enabled workflows.
• Track record in organizational transformation, including building or restructuring teams, governance models, operating standards, and scalable processes.
• Strong cross-functional leadership skills, with the ability to align design, sales, manufacturing, installation, operations, product development, and technology teams.

Key Responsibilities:

• Lead the company’s transition into a design-led systems organization, positioning design as a driver of scalability, customer experience, product development, and operational excellence.
• Define and implement the future design operating model, including structure, workflows, governance, standards, and decision-making processes.
• Oversee the client-facing design function, ensuring customer requirements are translated into accurate, manufacturable, installable, and commercially viable solutions.
• Lead the product design and development function, including scalable product architecture, modular systems, component libraries, and product standards.
• Build and manage the design systems and operations capability, including computational design, standards, design QA, automation systems, process optimization, and software integration.
• Establish design standards, technical libraries, templates, documentation frameworks, and rule-based design logic to reduce manual work and improve accuracy.
• Strengthen the connection between design, manufacturing, and installation to improve efficiency, reduce rework, and support scalability.
• Support the development and business integration of an in-house design and operational software platform connecting design, manufacturing, and installation.
• Work closely with internal stakeholders and technology partners to define business requirements, workflows, automation rules, and user needs for digital tools and platform development.
• Build structured feedback loops from customers, production, installation, and operations into design improvement and product development.
• Lead, develop, and align multi-disciplinary teams across client design, product design, technical design, product engineering, design systems, and design operations.
• Reduce dependence on individual knowledge by embedding expertise into systems, standards, documentation, and repeatable processes.
• Drive a culture of accountability, continuous improvement, collaboration, and execution discipline across the design organization.

About the Role:

The Head of Design & Systems will lead the transformation of the company from a product-led organization into a design-led systems organization.

This role is responsible for building a scalable design function that connects customer experience, product architecture, modular systems, manufacturing compatibility, installation efficiency, automation, digital configurators, and design standards.

The position will oversee three major divisions:

• Client Design Division
• Product Design & Development Division
• Design Systems & Operations Division

The role is critical in helping the business move away from repeated manual design work, excessive customization complexity, and dependence on individual experience toward a more structured, scalable, and systemized model.

The successful candidate will play a central role in shaping the future design organization, product architecture framework, operational model, and proprietary software ecosystem, while ensuring design becomes a core business engine for long-term growth.

Location – Dubai, UAE

Salary – 45,000 – 55,000 AED/month

Required Experience:

• Operational process design, including the ability to design, implement, and improve scalable operational workflows.
• Multi-project coordination, with experience managing multiple concurrent projects, jobs, sites, or field activities.
• Last-mile operations, including delivery, dispatch, routing, installation, or field-service execution.
• Operational control systems, including experience building visibility, reporting dashboards, control towers, or command-center routines.
• Workforce coordination, with the ability to plan, allocate, and optimize field teams, installation crews, or operational resources.
• Cross-functional coordination, including the ability to align sales, logistics, customer service, production, project teams, and field operations.
• Performance management, including defining KPIs, monitoring execution, improving accountability, and driving operational discipline.
• Continuous improvement, with a track record of reducing inefficiencies, delays, revisits, resource conflicts, and operational bottlenecks.

Preferred Industry Background:

Candidates with experience in the following environments will be highly relevant:

• High-volume furniture delivery networks.
• Modular furniture installation operations.
• Kitchen, closet, or joinery installation companies.
• Large-scale home installation programs.
• Retail last-mile operations.
• Logistics, distribution, or field-service organizations.
• Companies with complex scheduling, dispatch, multi-site execution, and customer coordination requirements.

Experience in organizations known for operational maturity in last-mile execution, field service, or installation operations will be considered an advantage.

Required Skills and Competencies:

The successful candidate should demonstrate strong capability in:

• Operational architecture and process design
• Multi-site and multi-project scheduling
• Dispatch planning and workforce optimization
• Field operations management
• Last-mile execution
• SLA-based operational management
• Customer coordination at scale
• Workflow visibility and reporting
• Data-driven decision-making
• Escalation management
• Cross-functional leadership
• Standard operating procedure development
• Continuous improvement
• Change management
• Team leadership and capability building

Leadership Characteristics:

The ideal candidate will be:

• Highly process-oriented, with the ability to bring structure to complex operational environments.
• Operationally disciplined, with strong attention to planning, execution, follow-up, and accountability.
• Systems-driven, with the ability to design workflows that do not depend only on individual effort.
• Calm under complexity, especially in high-volume, high-pressure field operations.
• Data-oriented, using metrics and visibility to drive better operational decisions.
• Execution-focused, with a practical mindset and strong ownership of results.
• Collaborative, able to work effectively across departments and align multiple stakeholders.
• Customer-conscious, with an understanding of how operational reliability directly affects customer experience.

Key Responsibilities:

Operational Transformation

• Design and implement a scalable operating model for delivery and installation operations.
• Transform fragmented and reactive workflows into structured, repeatable, and measurable operational processes.
• Establish clear operational governance, escalation paths, planning rhythms, and execution standards.
• Build systems and routines that improve visibility across active projects, installation status, resource allocation, and customer commitments.
• Introduce process discipline across scheduling, dispatching, installation sequencing, and field execution.

Multi-Project Planning and Coordination

• Oversee daily and weekly planning for multiple concurrent delivery and installation projects.
• Develop structured planning methodologies to manage project complexity, resource availability, site readiness, and customer requirements.
• Ensure effective coordination between project teams, installation crews, logistics, customer service, sales, production, and other internal stakeholders.
• Improve installation sequencing to reduce delays, idle time, revisits, and operational conflicts.
• Establish clear handover processes between functions to ensure smooth project execution.

Last-Mile Execution and Field Operations

• Lead the development of efficient last-mile delivery and installation execution practices.
• Improve dispatch planning, routing logic, crew allocation, and workforce utilization.
• Monitor field performance and ensure crews are deployed effectively based on project priority, scope, skills, geography, and site readiness.
• Support the resolution of operational issues that affect delivery timelines, installation quality, or customer experience.
• Reduce firefighting by building proactive planning, early risk identification, and structured escalation mechanisms.

Operational Control and Visibility

• Develop an operational control tower approach to track active projects, installation progress, resource capacity, bottlenecks, and exceptions.
• Define and monitor key operational metrics, including schedule adherence, crew productivity, installation completion rates, delays, revisits, customer readiness, and service-level performance.
• Use data and reporting to improve decision-making, prioritization, forecasting, and accountability.
• Build dashboards, reporting routines, and performance review mechanisms to increase transparency across the operation.
• Ensure operational leaders have timely and accurate information to manage daily execution.

Process Standardization and Continuous Improvement

• Standardize core delivery and installation workflows across projects, teams, and locations.
• Identify process gaps, coordination breakdowns, recurring delays, and inefficiencies.
• Lead continuous improvement initiatives that enhance execution reliability, customer experience, and operational productivity.
• Create standard operating procedures, planning templates, escalation protocols, and performance management routines.
• Embed a culture of operational discipline, accountability, and continuous improvement.

Customer Coordination and Service Performance

• Improve customer coordination at scale through structured communication processes and clear ownership.
• Ensure delivery and installation commitments are managed with accuracy, visibility, and professionalism.
• Reduce customer-impacting delays through better planning, readiness checks, and escalation management.
• Support the organization in achieving stronger service-level performance and a more consistent customer experience.
• Work cross-functionally to ensure customer expectations are aligned with operational capacity and project realities.

People and Workforce Management

• Lead, coach, and develop operational planning, dispatch, coordination, and field execution teams.
• Improve workforce planning, crew deployment, productivity, and utilization.
• Build team capability in process discipline, structured planning, data-driven decision-making, and issue resolution.
• Reduce overdependence on key individuals by introducing clearer roles, responsibilities, systems, and workflows.
• Promote a calm, structured, and execution-focused operating culture.

About the Role:

The Head of Operations - Manufacturing & Installation will lead the transition from a reactive operational structure to a scalable project operations model. The role will focus on operational architecture, process design, scheduling discipline, workforce utilization, workflow visibility, and cross-functional coordination.

The ideal candidate will bring experience from high-volume, multi-site operational environments such as furniture delivery, modular furniture installation, kitchen and closet installation, home installation programs, retail last-mile operations, logistics, or mature field-service organizations.

Location – Dubai, UAE

Salary – Depending on Experience

Key Skills & Experience:

• Previous experience leading or supervising a customer service, reservations, contact centre, or customer experience team
• Experience within transportation, travel, hospitality, concierge, events, or luxury service environments
• Experience supporting executive-level clients or VIP customers
• Strong people leadership and coaching skills
• Experience managing customer escalations and complex service issues.
• Excellent communication and interpersonal skills
• Highly organised with strong attention to detail
• Ability to work effectively in a fast-paced, service-driven environment
• Strong problem-solving and decision-making skills
• Experience working with CRM, reservations, or customer management systems.
• Proficiency in Microsoft Office applications

Key Responsibilities:

Team Leadership & Development

• Lead, coach, and develop a team of Customer Experience specialists
• Create a high-performance culture focused on customer satisfaction, accountability, and continuous improvement
• Conduct regular one-to-one meetings, performance reviews, and coaching sessions
• Identify training and development needs to enhance team capability
• Promote employee engagement and contribute to a positive team environment

Customer Experience & Service Delivery

• Ensure delivery of an exceptional customer experience across all customer touchpoints
• Act as the escalation point for complex customer issues and service concerns
• Monitor customer interactions to ensure quality, consistency, and professionalism
• Ensure all enquiries are resolved efficiently and within agreed service levels
• Drive customer-focused initiatives that enhance satisfaction and loyalty
• Maintain a thorough understanding of client requirements and expectations

Reservations Management

• Oversee the accurate processing and management of reservations and service requests
• Ensure all bookings are completed accurately and within agreed timelines
• Support the team in managing changes, cancellations, and urgent requests
• Monitor booking quality and ensure compliance with operational procedures
• Ensure all customer and booking information is accurately maintained within internal systems

Service Coordination

• Work closely with Operations teams to ensure seamless execution of customer journeys
• Proactively identify and address service delivery risks
• Coordinate responses to operational issues and service disruptions
• Ensure effective communication between customer-facing and operational teams
• Support successful delivery of high-profile events, roadshows, and executive travel programmes

Digital & Online Customer Support

• Oversee management of customer interactions through telephone, email, live chat,
• and digital platforms
• Ensure online enquiries are responded to promptly and professionally
• Monitor service levels across all communication channels
• Identify opportunities to improve online engagement and customer communication

Performance Management & Reporting

• Monitor team performance against agreed KPIs and service standards
• Analyse customer feedback, trends, and operational performance data
• Prepare regular performance reports for management
• Ensure workload and resource allocation align with operational demands

Continuous Improvement

• Identify process inefficiencies and opportunities to improve customer experience
• Drive continuous improvement initiatives across the customer service function
• Support implementation of new systems, technologies, and working practices
• Share best practice and encourage innovation within the team

Expected Outputs:

• Consistent delivery of exceptional customer experience across all customer interactions
• Accurate and timely management of reservations, enquiries, and service requests
• High-performing and engaged customer experience team
• Strong customer satisfaction and service quality outcomes
• Effective management of service escalations and operational challenges
• Accurate reporting of performance, trends, and improvement opportunities
• Seamless collaboration with operational and commercial teams
• Continuous improvement initiatives that enhance efficiency and customer experience
• Maintenance of premium service standards aligned with company’s brand and reputation

Success Criteria:

• Achievement of customer satisfaction and service level targets
• High levels of reservation accuracy and operational compliance
• Positive feedback from customers, clients, and internal stakeholders
• Strong team engagement, capability, and performance
• Reduction in service issues, complaints, and booking errors
• Effective handling and resolution of escalated customer matters
• Successful implementation of process improvements and efficiencies
• Consistent delivery of company’s premium customer experience standards

About the Role:

This role combines people management, service delivery management, operational oversight, and customer experience excellence. You will ensure customer enquiries, reservations, and service requests are handled efficiently and professionally while driving continuous improvement across customer interactions and internal processes.

Operating within a fast-paced, international environment, you will work closely with Operations, Account Management, Supplier Relations, and other internal teams to ensure every customer journey reflects company’s premium service standards.

The successful candidate will be a proactive individual who is passionate about customer service, capable of motivating teams, solving complex issues, and delivering consistently high service levels.

Location – Dubai, UAE

Salary – 8,000 - 10,000 AED/month

Qualifications:

• Bachelor’s Degree in Business Administration, Marketing, Sales, or related field.
• Minimum 3+ years of experience in B2B Sales, Business Development, or Key Account Management.
• Strong communication, negotiation, and relationship-building skills.
• Commercial mindset with strong customer orientation.
• Experience within Retail, Fashion, Lifestyle, Hospitality, or Luxury industries is a plus.
• Ability to manage multiple projects and stakeholders simultaneously.
• Strong organizational and analytical skills.
• Proficiency in Microsoft Office and CRM systems.
• Fluent in English; Arabic is a plus.

Key Responsibilities:

• Develop and maintain strong relationships with corporate clients, partners, and key accounts.
• Identify and generate new B2B business opportunities across the region.
• Manage the full sales cycle from lead generation to closing and after-sales support.
• Prepare commercial proposals, quotations, and partnership agreements.
• Coordinate with internal departments to ensure smooth execution of corporate orders and projects.
• Support business development initiatives and strategic partnerships.
• Monitor market trends, competitor activity, and customer needs.
• Maintain accurate records of leads, opportunities, and sales performance.
• Ensure excellent customer service and relationship management standards.
• Collaborate with Marketing and Retail teams on brand partnerships and corporate activations.
• Support events, networking opportunities, and client engagement initiatives.
• Prepare regular sales and business development reports for management.

About the Role:

We are seeking a proactive and commercially driven B2B Specialist to support the growth and development of our corporate and business partnerships across the Middle East region.

This role will focus on building strong client relationships, identifying new business opportunities, and ensuring an excellent customer experience for corporate clients and partners.

We are looking for a Senior Design Manager for a leading International Architecture and Engineering Consultancy.

Location – Dubai, UAE

Salary – 50,000 AED/month

Qualification and Skills:

• Bachelor's or Master's Degree in Architecture.
• Minimum 15 years of architectural experience, with 20+ years highly desirable.
• Registered Architect or equivalent professional accreditation preferred.
• Proven experience delivering construction-phase architectural services on major commercial, headquarters or mixed-use developments.
• Extensive experience protecting and maintaining architectural design intent during construction.
• Strong background reviewing shop drawings, architectural details, materials, finishes and technical submissions.
• Demonstrated experience working closely with contractors, supervision consultants and Project Management Consultants (PMCs).
• UAE project experience is essential.
• Experience obtaining and coordinating Dubai Municipality and other local authority approvals.
• International or Western project experience is preferred.
• Experience working on sustainable developments with LEED accreditation or similar green building certification is highly desirable.
• Excellent understanding of construction methodologies, architectural detailing and design coordination.
• Strong stakeholder management, negotiation and communication skills.
• Confident leading meetings and representing the architectural design team independently.
• Commercially aware with excellent problem-solving and decision-making abilities.
• Calm, diplomatic and capable of influencing project teams while maintaining positive working relationships.
• UAE-based candidates are preferred, although candidates willing to relocate will also be considered.
• Immediate availability or notice period of one month or less is highly desirable.

Key Responsibilities:

• Safeguard and protect the original architectural design intent throughout all stages of the construction phase.
• Act as the primary architectural representative during construction, independently representing the design team in meetings with the client, contractor, PMC and supervision consultants.
• Review and approve shop drawings, architectural details, material submissions, finishes and mock-ups to ensure compliance with the approved design.
• Identify and resolve architectural design conflicts, coordination issues and proposed construction changes while preserving the integrity of the original concept.
• Provide architectural guidance to contractors and consultants regarding design interpretation, detailing and technical compliance.
• Review value engineering proposals and recommend appropriate solutions without compromising the project's architectural vision or quality.
• Monitor site progress through regular inspections to ensure architectural works are executed in accordance with approved drawings, specifications and design standards.
• Collaborate closely with multidisciplinary consultants to resolve design coordination challenges throughout construction.
• Support authority-related architectural matters, including coordination with Dubai Municipality and other relevant regulatory authorities where required.
• Maintain clear communication with senior stakeholders, building strong relationships while confidently challenging decisions that may negatively impact design quality.
• Ensure all architectural materials, finishes and construction methodologies meet the project's quality expectations and sustainability objectives.
• Contribute towards achieving LEED Platinum / LEED Zero certification by ensuring sustainable architectural requirements are maintained during construction.
• Prepare technical reports, architectural reviews and design recommendations for client and project leadership.
• Promote best practice architectural standards, quality assurance and continuous design excellence throughout project delivery.
• Work closely with internal colleagues throughout the design process to ensure smooth coordination, clear communication, and alignment from concept through delivery.
• Collaborate cross-functionally with teams involved in design and execution, supporting efficient decision-making and timely project progress.
• Be available to work a 6-day week as required by the role and project demands.

About the Role:

We are seeking an experienced Senior Design Manager. This is a construction-phase design leadership role focused on protecting and maintaining the original architectural vision throughout the delivery of the project. Unlike a traditional construction or project management position, this role acts as the guardian of the original design intent, ensuring that all architectural decisions, materials, finishes, shop drawings and technical solutions remain aligned with the approved design. The successful candidate will represent the design team throughout construction, working closely with the client, contractor, project management consultant (PMC), supervision consultants and other stakeholders to ensure the highest standards of design quality are achieved.

We are looking for a Customer Service Agent for a Transport Provider company based in Dubai.

Location – Dubai, UAE

Salary – Depending on Experience

Key Skills & Experience:

• Experience in a call centre, reservations, or customer support role (B2B preferred)
• Strong attention to detail and accuracy
• Ability to work in a fast-paced, high-volume environment
• Excellent written and verbal communication skills
• Strong organisational skills and ability to manage multiple tasks
• Technically literate
• A proactive and solution-oriented mindset
• Ability to work collaboratively across teams

Key Responsibilities:

Customer Support

• Provide high-quality support to B2B customers and VIP clients via chat, phone, email, and internal systems
• Respond to queries promptly, professionally, and with a solution-focused approach
• Ensure all communication reflects a high standard of professionalism and clarity

Reservation Management

• Accurately process and manage high end customer reservations within agreed timeframes
• Ensure all booking details are complete, accurate, and aligned to customer requirements
• Manage amendments, cancellations, and last-minute requests efficiently

Web Support

• Manage and respond to customer enquiries and bookings received through online chat function
• Ensure all online requests are handled promptly, accurately, and in line with service level expectations
• Monitor incoming digital requests to ensure timely responses and minimise delays
• Support continuous improvement of digital engagement and online customer experience

Service Coordination

• Work closely with operations and delivery teams to ensure bookings are fulfilled accurately
• Escalate issues appropriately and support resolution to maintain service levels
• Monitor bookings to ensure successful delivery and minimise disruption

Quality & Accuracy

• Maintain a high level of attention to detail across all bookings and communications
• Ensure all data is entered correctly into systems and is fully up to date
• Follow established processes while identifying opportunities for improvement

Continuous Improvement

• Identify recurring issues or inefficiencies and raise them proactively
• Contribute to improving internal processes and customer experience outcomes
• Support consistency and best practice across the wider team

Expected Outputs:

• Accurate and timely processing of all reservations and customer requests
• High-quality, professional communication across all channels
• Efficient handling of queries, amendments, and operational issues
• Strong internal collaboration to ensure seamless service delivery
• Consistent adherence to processes and service standards

Success Criteria:

• High levels of accuracy in bookings and data entry
• Strong response and turnaround times for customer queries
• Positive feedback from internal teams and customers
• Ability to manage workload effectively in a high-volume environment
• Contribution to improving overall service efficiency and experience

About the Role:

The Customer Experience Executive plays a key role in delivering a high-quality, efficient, and professional support service to B2B clients and VIP customers through reservations management and service coordination.

Operating within a fast-paced environment, the role focuses on the accurate handling of bookings, managing customer requests, and ensuring a seamless end-to-end service experience. It requires strong attention to detail and a commitment to maintaining the highest standards of customer care, responsiveness, and operational excellence.

This role is integral to shaping the overall customer experience, ensuring every interaction and touchpoint reflects a consistent, high-quality service aligned with the organisation’s standards.

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