Project Manager (Loyalty Division) needed to for a leading UAE bank.

Location – Abu Dhabi, UAE

Salary – 29,500K AED/month + benefits

Essential skills:

• At least 5 years of experience in a financial services or technology domain with experience of independently managing projects with experience of managing finance related projects
• PMP Certification
• Mobile App Development experience
• Bachelor’s Degree in Finance, Commerce, Taxation or Business Administration

Knowledge Skills:

• Project Management Accounting
• Budgeting Vendor Management
• Banking Products / services and operations knowledge
• Core banking knowledge
• Business relationship management
• Presentation and influencing skills
• Technical documentation
• Finance quality control
• Document control
• Fraud awareness
• Operational risk awareness
• Knowledge of enterprise systems
• Planning, forecasting and monitoring
• Quality assurance principles

Key responsibilities:

• Manage Group or Sub-Group related projects, defining assigned activities, scoping key milestones and managing the identified project delivery teams to ensure successful implementation Monitor project progress, taking corrective action to keep on track to ensure executed in line with the agreed budget and set deadlines are achieved Co-ordinate closely with internal stakeholders when sourcing external vendors and issuing Requests for Proposals (RFPs), identifying any pre-existing suitable internally approved vendors, managing overall vendor effectiveness, timeliness and quality in order to achieve the set budget and programme/project deliverables Manage all project documentation and records in order to meet required internal standards and future internal audit requirements
• Conduct project meetings, provide key stakeholders with updates, discuss any risks/issues and influence on areas that will add value/further benefit the project to ensure it remains on track and within agreed budget/timelines
• Prepare the project budgets and track performance against these to ensure p budgetary requirements
• Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
• Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
• Demonstrate Our Promise and apply the companies Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

About the role:

To manage business projects, defining project activities, scoping milestones, managing resources and budgets to ensure successful delivery within agreed timeframes, standards and requirements

Data Engineering position is needed for a modern retail company.

Location –Riyadh, Saudi

Salary – 15-25K SAR/month

Requirements:

• 3+ years or more of experience working as a Business Intelligence / Data Engineering role
• Strong problem solving and root cause analysis skills
• Advanced knowledge of variety Relational Database Engines of a large scale
• Ability to write advanced SQL queries
• Enterprise-level knowledge of designing and implementing data pipelines
• Ability to work with scripting languages such as Python for data manipulation and data pipelines orchestration
• Ability to build complex data models for Reporting or Functional purposes
• Solve performance issues in terms of data injection or data retrieval
• Candidate should have experience and familiarity working with the following tools:

• • Relational Database Management Systems, such as: Postgres, MySQL, SQL Server
  • Distributed query engines, such as: Presto
  • Stream processing tools, such as: Apache Kafka, Apache Spark, Apache Druid
  • NoSQL databases
  • Dataflow management tools, such as: Alteryx, Apache Airflow, Stitch
  • API integration with external sources
  • AWS cloud services, such as: EMR, S3, RedShift
  • Object-oriented/Object Function programming in: Python, Java, Scala, etc
  • Data Visualization tools, such as: Power Bi, Metabase, Apache Superset

• Great communication skills
• Team player
• Attention to detail
• Excellent debugging and problem-solving skills
• Excellent communication skills, both written and verbal.
• Smart working habits!
• Ability to at point work under pressure (doesn’t happen often but sometimes we have deadlines!)
• Seek the highest quality and aim to build a “bugs-free software even though we understand and know there is no such thing in real life
• Have a clean coding standards to avoid creating waste

Key responsibilities:

• Work with different business stakeholders and technical teams to gather requirements.
• Architecture and implement optimal data pipelines.
• Redesign and improve current processes to eliminate manual processes and ensure timely delivery of data.
• Prepare scalability plans for smoother expansion when needed.
• Build data models that ensure wholesome view of the company’s needed analytics.
• Work with Data Analysts to prepare Ad-Hoc or permanent batch/real-time data pipelines to enable further analysis or machine learning requirements.
• Perform basic Database Administration Tasks (e.g. Data Masking, Access management)
• Implement quality checks and monitoring schemes to ensure data quality and successful completion of data pipelines.

About the role:

Data Engineer to work within a growing Data Team in a thriving and well established startup. The candidate will be responsible for building and optimizing data pipelines and data sets that would serve different teams within the enterprise varying from business functions, technical teams and fellow data analysts and data scientists. The candidate will help in identifying data quality issues and put preventive measures to ensure higher confidence in data. The Data Engineer will help in establishing the Data Analytics layer that will support internal and external needs. The ideal candidate must be self-directed and comfortable to work with ambiguity of requirements and to propose optimal solutions to support the needs of internal teams, systems and external products.

Head of CLM & Loyalty for a one of the largest F&B company in the world to live and work in sunny, tax free Dubai!

Location – Dubai, UAE

Salary – 40-50K AED/month (approx. 9-11K GBP/month) TAX FREE EARNINGS!

Benefits:

• FULL RELOCATION ASSISTANCE COVERED FOR SELF & FAMILY
• Family benefits, VIP Medical for all family up to 3 children & visas
• Schooling allowance
• Annual bonus based on company performance
• Hybrid working model
• Work half day on a friday
• Can work anywhere in the world for one month
• Advocate of mental health and mental health awareness and therefore offer additional wellness days

Required Knowledge/Experience:

Qualification & Prior experience

• Minimum 6 years of overall marketing position
• Experience with retail, service and/or multi-outlet industry highly regarded
• Tertiary degree level qualification, with major in marketing or business-related discipline. Postgraduate (MBA) qualification would be a plus
• Work experience in e-commerce/F&B/retail is a plus
• Effective in multi-cultural environment is a pre-requisite
• Progressive larger responsibilities within same organization is preferred
• Must have depth and variation in communication styles to be able to succeed with Franchisors, owner-operators to corporate executives

Vision

• Deep understanding in customer acquisition, re-engagement, and retention strategies. o Experience in Customer life cycle, segmentation and loyalty
• General understanding of marketing technology workflows, interoperability, challenges and solutions

Technical and Tool Skills

• Experienced with or able to demonstrate detailed knowledge of loyalty or CRM programs and the essential elements of their contribution to customer engagement
• Experienced in planning, co-ordination and execution of campaigns and always-on initiatives, with excellent use of data for reporting and insight
• Able to show success in meeting engagement targets across multiple customer segments or markets
• Knowledge of analytics tools Google Analytics and Adjust required
• Experience of Cheetah Digital, Braze, Clevertap would be a huge plus
• Substantial experience with loyalty program launches

Analytics Skills

• Great understanding and sense for consumer behavior and perceptions
• Strong understanding of data analytics and customer segmentation
• Excellent analytical and conceptual problem-solving skills
• Strong background in customer re-engagement, and retention strategies
• Ability to pull and organize complex data

Management Skills

• Charismatic communicator and presenter
• Excellent written, communication and organizational skills
• Should be solutions oriented to define the right methodology to conduct analysis o Ability to prioritize business needs and focus on the impactful opportunities
• Ability to manage diverse stakeholders (internal and external)
• Experience presenting business results to executives in narrative form
• Able to navigate through ambiguity

Soft Skills

• Reliable leader with strong values
• Ability to effectively manage multiple projects and tasks at the same time
• Must have great attention to detail and be quick and agile
• Strong self-starter
• Fluent in English is a requirement
• Arabic will be a plus

Key Responsibilities:

CRM & CLM (Customer Lifecycle Management)

• Lead the development and execution of CRM strategy and function, including data gathering and quality, database understanding, targeting, marketing deployment and loyalty program enhancement and management
• Lead strategy roadmap across all markets/countries and end-to-end execution of lifecycle campaigns to increase conversion and success against KPIs by leveraging channels
• Define key priorities by markets for implementation and technologies needed and build data supported Business cases for strategic solutions
• Create a customer engagement strategy, inclusive of a maturity matrix, to enable growth across multiple markets and influence adoption of digital channels
• Evolve and optimize email, direct mail, SMS and touchpoint strategy to maximize customer loyalty and drive retention
• Develop measurement framework to evaluate impact of CRM/CLM project short and long term Drive strategic decision making through effective communication at a senior management level
• Support cross functional initiatives by serving as a thought leader across the company, providing consultation and best practices for CRM and customer engagement
• Recognize inefficient processes and apply technology and automation to solve them
• Drive analysis of customer value and behavior data to produce actionable insights to embed onto life cycle campaigns that drive business strategies and value
• Feed into strategic conversations and prioritization activities within the digital customer experience and loyalty space
• Establish strong relationship with Franchisee teams, Products, Data science, Design, and other counterparts, collaborate on prioritization for roadmap and resolve dependencies
• Work with the data team to establish measurement best practices and create global benchmarking and KPI tracking
• Serve as the SME to influence KPI's and revenue growth from customer onboarding to high-frequency customer segments

Loyalty

• Design an impactful promise for the loyalty program and ensure implementation, activation and measurement
• Evolve loyalty program to be a powerful loyalty driver that is consistent with the vision of the brand
• Manage all aspects of marketing, media planning and PR related to the Loyalty program as well as the execution of the related direct marketing campaigns (target, offer…)
• Deliver and communicate customer engagement and loyalty best practice in the region, optimizing against KPIs and supporting the learning with quantitative and qualitative reporting
• Create structured business and engagement plans for seasonal comms across the region
• Conduct market research in partnership with the internal team to better understand new consumer expectations and rework the loyalty promise accordingly
• Interpret campaign performance data and turn them into actionable business insights and communication guidelines
• Build the brand love for the loyalty program buy building a strong promise and communicating loudly about the perks
• Build Regional toolkit development for loyalty and customer Engagement

About the Role:

Responsible for leading the overall CRM, CLM & Customer Loyalty Strategy across all omni-channel platforms, as well as leverage brand building and digital engagement strategy within the scope of digital marketing calendar.

The responsibilities include leading the overall CRM, CLM (Customer Lifecycle Management) & Customer Loyalty Strategy. Candidate must be highly data-driven, Strategic thinker and problem solver and able to break down business needs into technical requirements. Must be a self-starter, comfortable with ambiguity, superb attention to detail, and the ability to work in a fast-paced environment. Must lead with minimal supervision and work well in a team environment.

She/He should be a cross-functional collaborator who can lead with influence and drive multiple priorities in a fast-paced environment by working closely with Product, Data Science, Engineering, Marketing, media and creative agencies, Franchisor Partners and technical teams.

Facilities Manager is needed for a Global technology consultancy company.

Location – Riyadh, Saudi Arabia

Salary – TBC

Essential skills:

• Project management experience on internal fitouts
• Strong communication, interpersonal & excellent organizational skills including multitasking and diary management
• Capable of working autonomously, managing, and prioritizing their own workload and understanding when and where to seek guidance and approval

Key responsibilities:

• Responsible for KSA Country Operations and ensure the facilities are maintain as per organization standards and procedures
• Oversees and supervises the quality of work for team employees to ensure that all tasks are performed correctly, efficiently, and effectively
• Ensuring all office relevant licenses are renewing on time
• Manages and reviews service contracts
• Ensuring services are taking post procurement approval, and responsible for vendors on time payment clearance
• Conducts and documents regular facilities inspections
• Ensures security and emergency preparedness procedures are implemented properly
• Leading all capital and operational projects, such as office build outs, repairs and renovations
• Understanding of and adherence to lease terms; escalation of any/all building issues promptly with drive to resolution
• Allocating requests to service partners and ensuring the tasks are managed and resolved
• Communicates clearly to senior management, associates and providers as appropriate for all facilities-related matters in both written and verbal formats
• Management of all facilities providers to contractual obligations; act as key stakeholder in selection of new providers in partnership with sourcing and procurement team
• Create, manage, and monitor supplier contracts to ensure high standard service and KPI's are adhered to
• Responsible for administration of the purchase-to-pay process within facilities, ensuring the process is adhered to and all invoices are matched to
• Overall responsibility for HSE and to ensure working knowledge with the Health & Safety and building is upheld
• Maintain the compliance documentation ongoing to comply with regulations for office compliance
• Carrying out periodic health and safety checks and ordering the required supplies for first aid points and equipment
• General health and safety duties including some risk assessments and knowledge of statutory compliance requirements

Senior Relationship Manager (KSA National) needed to manage the MENA region within the corporate division for a leading UAE bank.

Location – Abu Dhabi

Salary – 45,000 – 55,000 AED/month + relocation + family benefits + yearly bonus

Essential skills:

• Minimum of 10 years of relevant corporate banking experience
• Bachelors Degree from a reputable university preferably in finance / economics / business related stream. Masters preferred e.g. MBA, Masters in International Finance etc
• Experience in dealing with very large corporates and/or GREs
• Sound technical / quantitative skills with a view to engaging effortlessly with top tier, sophisticated GRE clients  
• Good knowledge of Corporate & Project Finance fundamentals
• Strong understanding of corporate credit risk 
• Strong business development skills demonstrated by a proven track record
• Knowledge of syndicated loans and LMA documentation garnered through actual deals
• Ability to engage effectively with Investment Banking and other product partners (trade, treasury etc) plus credit colleagues. 
• Ability to prepare high quality presentations and pitches  

Key responsibilities:

• Acquire new clients, conduct financial analysis and submit accurate credit applications while ensuring an excellent on-boarding experience in order to achieve assigned acquisition targets and achieve the desired growth in portfolios
• Offer existing clients new solutions, enroll clients for alternate channels and value added services to increase transaction volumes and grow the assigned portfolio
• Review client dossiers to ensure capture current and future needs, identify and respond to customers’ requirements and ensure complaints are resolved within agreed turnaround times to build and maintain long-term relationships
• Conduct client visits, understand and report on risk profile and highlight/ update approving authorities with any changes to enable necessary action to be taken
• Conduct analysis on clients’ financial health and needs as well as their industries/ markets on regular basis in order to identify lending, selling, and cross-selling opportunities and improve the companies profitability Conduct credit assessments/ appraisals and coordinate the processing of approved credit requests for new clients to ensure a quality and timely credit utilisation process
• Cross-sell various products of the companies portfolio such as corporate finance, project and structured finance, transaction services, debt markets, treasury and Islamic banking products to existing client based on their requirements in order to contribute to the increase in product penetration and wallet share of the existing clients
• Manage self and team in line with the companies people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems
• Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
• Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards

About the role:

To lead and manage a team in acquiring new clients and managing existing client relationships in line with agreed policies, procedures and risk appetite in order to achieve targeted growth and secure profitable business transactions for the assigned area

Senior Relationship Manager (Government Division) needed to for a leading UAE bank.

Location – Abu Dhabi

Salary – 45K AED/month + yearly bonus

Essential skills:

• Minimum of 10 years of relevant corporate banking experience
• Bachelors Degree from a reputable university preferably in finance / economics / business related stream. Masters preferred e.g. MBA, Masters in International Finance etc
• Experience in dealing with very large corporates and/or GREs
• Sound technical / quantitative skills with a view to engaging effortlessly with top tier, sophisticated GRE clients  
• Good knowledge of Corporate & Project Finance fundamentals
• Strong understanding of corporate credit risk 
• Strong business development skills demonstrated by a proven track record
• Knowledge of syndicated loans and LMA documentation garnered through actual deals
• Ability to engage effectively with Investment Banking and other product partners (trade, treasury etc) plus credit colleagues. 
• Ability to prepare high quality presentations and pitches  

Key responsibilities:

• Acquire new clients, conduct financial analysis and submit accurate credit applications while ensuring an excellent on-boarding experience in order to achieve assigned acquisition targets and achieve the desired growth in portfolios
• Offer existing clients new solutions, enroll clients for alternate channels and value added services to increase transaction volumes and grow the assigned portfolio
• Review client dossiers to ensure capture current and future needs, identify and respond to customers’ requirements and ensure complaints are resolved within agreed turnaround times to build and maintain long-term relationships
• Conduct client visits, understand and report on risk profile and highlight/ update approving authorities with any changes to enable necessary action to be taken
• Conduct analysis on clients’ financial health and needs as well as their industries/ markets on regular basis in order to identify lending, selling, and cross-selling opportunities and improve the companies profitability Conduct credit assessments/ appraisals and coordinate the processing of approved credit requests for new clients to ensure a quality and timely credit utilisation process
• Cross-sell various products of the companies portfolio such as corporate finance, project and structured finance, transaction services, debt markets, treasury and Islamic banking products to existing client based on their requirements in order to contribute to the increase in product penetration and wallet share of the existing clients
• Manage self and team in line with the companies people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems
• Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
• Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards

About the role:

To lead and manage a team in acquiring new clients and managing existing client relationships in line with agreed policies, procedures and risk appetite in order to achieve targeted growth and secure profitable business transactions for the assigned area

Business Support Assistant (Arabic & English) needed for a Saudi owned Consultancy company for both Government and International business.

Location – Riyadh, Saudi

Salary – 10-11K SAR /month

Essential skills:

• Excellent English & Arabic written and oral skills
• Proficient on Microsoft Office (Excel, Word, Outlook, Teams etc.)
• Power BI experience would be an advantage
• CIPD or business administrative equivalent / Human Resources qualifications are desirable
• Strong organization & communication skills
• Good attention to detail

Key responsibilities:

• Conduct a range of administrative tasks on behalf of the Business Support section, including, but not limited to, amendments to documentation, implementation of introduction packs, updating dashboards, producing reports, flight requests, unaccompanied baggage liaison, and any ad hoc administrative tasks
• Daily review of team members queries on the multiuser email, track and monitor progress whilst giving advice to personnel in accordance with local and internal policy
• Tracking new joiners and exiting personnel, providing day-to-day support at medical facilities and assist new team members with allocated benefits, such as transport to other assistance
• Understand local policy and advise senior management on possible changes or amendments to local policy highlighting the impact on the day-to-day business
• To act as the interface between the different departments ensuring that all internal and external stakeholders are provided with the support and guidance as requested. Closely liaise with other functions in BSO, such as Arabic Services to track movements of team members
• Ensure minutes and actions are recorded and communicated to the wider team when required following briefings, meetings or town hall events
• Conduct, surveys, performance reports and chair meetings for feedback
• Travel to and from alternative places of work to support personnel.

About the Role:

The Business Support Assistant (BSA) is a key member of the team and will be supporting all KSA based aspects of HR. The post holder will be responsible for the administration, filing, local policy including its interpretation and office support of approximately 65 resident Team Members. As the job holder will have regular dealings with the Management Board, senior UK MOD staff and other Government departments it is essential that they have strong communication and team working skills whilst possessing a high level of self-confidence. They should be well motivated and able to work without supervision whilst being an experienced Microsoft office user.

The Business Support Assistant role is a busy and challenging part of the Business Management team needing a ‘self-starter’ able to deal with emerging issues as and when they arise. The team relies heavily on the Business Support Office (BSO) function across a wide spectrum of activity including the provision of up-to-date advice on subjects such as travel restrictions, implementation of local controls, Saudi Labour Law, HR and general queries relating to domestics (Car, Housing etc). The BSO team has a requirement to recruit an experienced and agile Business Support Assistant who will be responsible for ensuring the effective operation of support services and help to ensure that SANGCOM remains compliant with KSA legislation and UK MOD departmental policy regarding the health, safety, security and employment of personnel, whilst also leading on all administrative tasks.

QA Engineer (Arabic & English Speaking) needed for an Investment Company based in Bahrain.

Location – Bahrain

Salary – 1-2BD /month

Qualifications/Requirements:

• Bachelor's degree in Software Engineering, Computer Science, and Information Technology
• Experience with software testing methodologies and techniques
• Familiarity with manual and automated testing tools
• Strong problem-solving skills and attention to detail
• Knowledge of at least one programming language
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Excellent communication and collaboration skills
• Strong understanding of Agile engineering methodologies to rapidly test digital solutions
• Experience as a QA Engineer on a cross-functional agile team preferred
• Knowledge of test automation tools - Cypress/any, performance testing tools – JMeter/any (Mandatory), Mobile automation tools - Appium/any(Mandatory) )
• 4+ years of experience in software development and knowledge of an Agile software development process
• Experience in working as a QA analyst in an Agile software project and a strong track record of having strong testing and debugging abilities
• Expertise in creating automated and Manual tests

Responsibilites:

• Planning and prioritizing testing activities
• Coordinating with the Design team to discuss verification protocols
• Helping identify weaknesses and problem areas in the software application
• Suggesting automated software test procedures
• Designing and executing test plans, test cases, and test scripts to validate the quality of the various digital products across
• Contributing to user story preparation (acceptance criteria, authentication, authorization, data integrity, preparing test data and user flow
• Ensure that the software meets the acceptance criteria on all devices and platforms
• Automate tests using tools that execute against multiple browsers and platforms
• Ensure that new stories delivered do not break existing stories by developing automated test suites, which will be executed in CI/CD pipeline to achieve regression
• Drive the squad's test strategy and test efforts, e.g., taking the initiative to automate where possible and coaching others

About the Role:

The candidate is responsible for software test automation design, planning, scripting, and execution for various key customer-facing and other mobile apps in Arabic and English.

The individual should strongly understand agile processes and the related QA lifecycle and automation methodology.

Digital Relationship Manager (KSA National) needed for an Investment Company based in Riyadh, Saudi.

Location – Riyadh or Jeddah, Saudi

Salary – 35-50K SAR /month + bonus

Experience & Requirements:

• Bachelor’s degree in business/ finance/ computer science or in the relevant field
• CFA Level 1 passed or above
• Or completed a formal training program in corporate, Asset or Wealth Management, in a reputable financial institution.
• 3-8 years experience in the industry or in a client facing role
• Demonstrable track record in private client wealth management and client management
• Fluent in Arabic and English
• Strong communication and interpersonal skills
• Excellent time management and coordination skills
• Excellent presentation skills
• Data Analysis and Data Etiquette
• Strong leadership skills and a team player
• Strong interest in investment banking and the financial market trends
• A dedicated leader with a sound knowledge of financial markets, wealth management products and the ability to build and establish long term relationships with investors
• Proactively source and develop new business from internal and external referral networks
• Excellent ability to listen, understand, and translate client’s needs, negotiate objectives and deliverables
• Curiosity and a desire to constantly innovate, seek challenges, and high on meeting the deadlines
• Someone with high integrity, who thinks out-of-the box with an entrepreneurial spirit
• A tech-savvy with an analytical mind who can analyze data and navigate obstacles in a logical way
• Resilience and able to handle stress well; someone who can thrive in an agile environment
• A team player who can cultivate a team culture aligned to the companies core values with a focus on Accountability, Dedication, Innovation, Integrity and Transparency
• The position will report to the Senior Relationship Manager

Responsibilites:

• Fluent in Arabic and English
• Strong communication and interpersonal skills
• Excellent time management and coordination skills
• Excellent presentation skills
• Data Analysis and Data Etiquette
• Strong leadership skills and a team player
• Strong interest in investment banking and the financial market trends

About the Role:

The Relationship Manager (RM) will be responsible for client relationship management, client prospecting and growing assets under management as per agreed budget. The RM will be responsible for using Digital medium and tools for assessing client’s investment goals and risk tolerance, the monitoring of all client investments and needs, as well as coordinating with the Investment Team on portfolio structure for growth. RM will use digital data for trends and analyze communications, contracts, and negotiations and to use the resources efficiently to execute company targeted plans.

Product Manager needed to for a leading UAE bank.

Location – Dubai / Abu Dhabi, UAE

Salary – 35-40K AED/month + bonus + family benefits

Essential skills:

• At least 5 years of experience in banking/financial institution
• Must have experience from a credit card division within a bank
• Bachelor’s Degree in Finance, Business or Economics
• Ideally 5 year’s experience in Product Management
• Numerical and financial analysis skills Advanced Microsoft Office (Excel, Word and PowerPoint)

Key responsibilities:

• Formulate product strategies to grow market share and enhance profitability of existing products and conceptualise, propose and implement new product propositions and strategic marketing alliances to ensure high visibility and competitive advantage to grow customer share and overall profitability Monitor and control the product mix, portfolio composition, usage patterns and behavior, cost of funds and yields in accordance with business objectives and ensure all activities are in compliance with legal, regulatory, associations and bank guidelines Manage strong customer communication by way of collaterals and term sheets for product information and establish customer campaigns through various channels including advertisements and product promotions to ensure growth in customer share
• Constantly monitor market trends to ensure that any new developments either technology driven or other, are incorporated into the offerings of the bank Monitor and control the advertising and promotion funds allocated to product programs to ensure alignment to the allocated budgets
• Contribute constructively and creatively in the planning, development and implementation stages of all acquisition programs to drive maximum product sales and awareness of the product Monitor and analyse performance of all acquisition programs to ensure results are on track and if not, to identify the problems/issues and recommend solutions to rectify them
• Work closely with external partners, vendors, and other internal departments to achieve business objectives, conducting meetings and ensuring agreed reports submitted in a timely manner with partners Explore and seek opportunities to enhance value proposition to customers and each other
• Manage self and team in line with the companies people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation
• Contribute to the preparation of the business area’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon
• Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that the companies delivers best-in-class services, products and innovation
• Identify opportunities to contribute to organisational and departmental change initiatives, programmes and projects taking into account best practice and standards in the business environment
• Demonstrate Our Promise and apply the companies Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

About the role:

• To conceptualise, plan, develop, deliver and manage products and services catering to customer needs; define and implement the associated customer processes and system enhancements; manage partner relationships and marketing campaigns to meet the overall strategic and financial goals of Consumer Banking