Customer Analytics Lead needed for a leading Food Tech company based in Dubai.

Location – Dubai (open to relocation)

Salary – 25-30KAED /month + benefits

Key Responsibilities:

• Own and continually optimize the menu scheduling process, from analysis through to scheduling the menus
• You’ll work with data, constantly. Mixpanel, Quicksight, Google Optimize and other analytical tools would be used daily to interpret data, understand and communicate opportunities, design experiments, measure impact, and share and build on learnings
• Use effective storytelling and communication techniques to share product and customer insights effectively and influence the growth, food, and other teams and drive action

Requirements:

• A track record of learning major, quant-focused product and customer analytics wins
• 5+ years in product or customer analytics at a growth or scale-up business
• 2+ years of direct customer/product experimentation experience in a food, ecommerce, or other B2C business
• Strong MySQL and PostgreSQL querying skills
• Experience working with analytics services such as Mixpanel and Quicksight or equivalent
• The ability to make sense of data, tell airtight stories around it, and influence others to take action
• A deep understanding of user psychology
• Strong exposure to agile cultures and MVP/continuous improvement mindset
• Experience with using Customer Data Platforms would be an advantage
• A passion for food

Benefits

• Flat hierarchies, constant learning, outstanding team atmosphere, and an international mix with 15+ nationalities.
• Medical insurance, 22 working days off a year, with an annual ticket home
• 50% discount on our subscription, as well as other product initiatives
• Relocation assistance to Dubai, if applicable

Operations Specialist (ePayments) is needed for a leading payment company in Dubai.

Location – Dubai, UAE

Salary – 15-20K AED/month

Preferred Skills:

• Significant knowledge of eCommerce payment gateway operations, preferably with leading global gateways such as CyberSource and MPGS
• A high level of conceptual understanding of eCommerce operations is essential as is the ability to quickly grasp new and sometimes complex concepts
• Advanced ability to self-manage / self-motivate whilst often working in a remote (home) environment
• Excellent communication capabilities with a professional demeanour and ability to convey sometimes complex topics in a simple, understandable manner
• Excellent oral and written English language skills – additional language skills an advantage
• A team player with a high level of personal integrity and commitment to customer support
• The ability to prioritise conflicting demands in a rapidly changing and sometimes pressurised environment

Responsibilities:

• Coordinate with the sales teams and participate in customer calls to advise on the most appropriate means to meet online payment requirements for those customers
• Coordinate with technical and commercial teams to determine the need for new payment gateway integrations, or modifications
• Understand the unique payment gateway / acquirer / PSP landscapes in markets where the company operates to determine initial and ongoing requirements for those markets
• Monitor and review transactional notifications across all merchants, acquirers, and gateways to evaluate any problems that are impacting payment operations
• Escalate issues as support requests (internally / externally) and follow-up as needed to ensure such issues are remedied in the shortest possible time
• Identify and document concepts for service improvement and communicate these internally to ensure that relevant team members can understand and if agreed, design and deliver improvements.
• team members all participate to monitor various customer support request channels (Phone / Chat / Email) and respond in accordance with general and customer-specific Service Level Agreements
• Monitor automated alert channels to identify any potential support / operational issues
• Customer/Guest Validation & Payment System 3
• Taking ownership of responding to and resolving all customer support requests, escalating as required to internal and external 2nd / 3rd line support teams

About the Role:

We are seeking an outstanding individual who can undertake and manage a range of diverse tasks associated with our growing ePayment operations. The main objective of the role is to ensure the companies operations are efficient in terms of their reliance on, and integration with, 3rd party eCommerce Payment Gateways, Acquirers and Payment Service Providers (PSPs).

Logistics Fleet Supervisor needed for a fast-growing eCommerce Logistics company based in Dubai.

Location – Dubai, UAE

Salary – 10-15K AED/month

Essential skills:

• 1-2 years experience working in an operations function within the SAAS, e-commerce or last-mile industries
• 1-2 years experience in startup or technology company
• Experience in consulting would be advantageous
• Fresh grads from top universities with engineering or business degree will be a plus
• MS Excel/ Google Sheets wizard
• This is an analytical role - you should love numbers, be able to spot trends and make decisions based on data
• Knowledge of e-commerce logistics space would be a bonus

Key responsibilities:

• Maintain databases for both drivers and vehicles, and thinking about cost improvement initiatives to be implemented
• Owning the performance and improvement of our fleet and excellent quality of service to allow us to win in the market
• Being responsible for making sure couriers are constantly meeting SLAs and providing best in class service to our customers and partners
• Find, select and manage fleet agencies including setting expectations and monitoring KPIs
• Monitoring and reviewing fleet KPIs and implementing interventions to continually improve these metrics
• Ensuring our fleet is appropriately equipped for delivery of the Quiqup service including ensuring inventory requirements are met and maintained in a good condition (e.g. boxes)
• Scheduling and provisioning of couriers to meet service level metrics while maintaining company profitability targets
• Daily and weekly review of provisioning vs. actual supply and adjusting plans accordingly
• Courier performance management including attendance, punctuality, job timings, efficiency, reviews, discipline and recognition Private & Confidential 2 quiqup.com
• Inputs to monthly timesheets including but not limited to deductions and corrections
• Queries from the fleet and agencies about pay, timesheets and general matters
• Maining complete and up to date operating procedures for all areas you are responsible for

About the role:

We are looking for an experienced, highly ambitious and inspirational Fleet Supervisor to take on the leadership of our Fleet Team and achieve our ambitions.

Senior Ops Manager needed for a fast-growing eCommerce Logistics company based in Dubai.

Location – Dubai, UAE

Salary – 30-40K AED/month

Essential skills:

• 7+ years experience managing Operations functions within the SAAS, e-commerce or last-mile industries
• Or 4+ Year experience in management consulting from top firms (e.g. MBB, Strategy&, Kearney)
• At least 2 years experience in startup or technology company
• At least 2 years of leadership experience
• Engineering background or MBA graduate or an MA in Business, Economics, Lean Six Sigma
• MS Excel/ Google Sheets wizard
• This is an analytical role - you should love numbers, be able to spot trends and make decisions based on data
• Knowledge of e-commerce logistics space would be a bonus

Key responsibilities:

• Build and retain a high quality fleet that sets the industry standard and improve the quality of the fleet to ensure we beat the competition
• You will be looking to reduce delivery times, reduce our operating costs all the while providing stellar service to our customers and partners to ensure we are working profitably and optimally
• Design a smart and motivating incentives scheme for our fleet
• Optimising and revamping everything from our driver onboarding process to the way we plan our routes to bring down our unit economics
• Developping a community platform to enhance connectedness among drivers
• Optimising operations through innovation and process development. You should constantly be thinking how every task can be improved
• Manage multiple internal and external stakeholders including customers, partners and colleagues
• Drive efficiencies and ensure we are working profitably and optimally

About the role:

We are looking for an experienced, highly ambitious and inspirational Senior Operations Manager to take on the leadership of our Fleet operations. The future of the business will rest on our ability to meet these growth targets, which will only be possible if we have the best performing fleet with an obsessive focus on client experience, satisfaction and reliability.

Head of Data Analytics and AI position is needed for a modern retail company.

Location –Riyadh, Saudi

Salary – 50-60K SAR/month + Benefits (18,500-22,500USD/month tax-free) 

Essential Hard Skills:

• A background studies in Computer Science or similar
• At least 10 years of hands-on experience in data and analytics and the application of it across different industries (background in Data Engineering or Data Architect)
• Experience in our data technology stack including but not limited to:

• Stitch
• Nifi
• Aurora postgress
• Redshift
• Clickhouse
• Alteryx
• PowerBi
• Tableau
• Metabase
• Python programing
• ETL management and reverse ETL

• Knowledge in delivering data governance models and the implementation of these
• Active in programming in languages such as Python, R3, or related
• Hands-on experience in building data models and implementing machine learning algorithms
• An inclusive leader, with experience creating an environment where all colleagues can develop and that enables their best performance
• History of building and leading a best-in-class data & analytics organization
• Working knowledge of current and future industry trends including AI/ML, digital technologies, RWD, etc.
• Knowledge of best practices and regulatory requirements for management and governance of data in SaSS industry
• Hands-on experience in building strategic and operating models for Data Analytcis and AI
• Knowledge in implementing AI solutions for ecommerce

Essential Soft Skills:

• Team player
• Attention to detail
• Passion on helping others
• Excellent debugging and problem-solving skills
• Excellent communication skills, both written and verbal
• Smart working habits!
• Ability to work under pressure
• Seek the highest quality and aim to build a “bugs-free software’’ even though we understand and know there is no such thing in real life
• Have a clean coding standard to avoid creating waste

Key responsibilities:

• Lead a diverse group of data scientists, data engineers, and experts in data management, statistical programming and operations that are dedicated to integrating and analyzing the Company’s data across all segment
• Set strategy for the function, balancing delivery of near-term goals and longer-term implementation of enterprise data infrastructure inclusive of data standards and governance
• Successfully design, build, update and implement the Data Strategy (you will be expected to communicate this strategy to the full C level)
• Drive the scope and effectiveness of the data and analysis function
• Ensure the data is centralized into a single data source and modeled ensuring that it matches and supports business needs
• Evolve the team
• Collaborate with all departments and executive management to ensure data needs are addressed and the required data is modeled and available to enable them to make more informed decisions
• Develop a roadmap for the data and analytics function that clearly defines ownership and responsibility between the data functions
• Lead, motivate, and manage data team members
• Lead the development, deployment, and maintenance of the information architecture, as well as a roadmap for its future development
• Utilize our data to become a competitive advantage and generate a new revenue stream.
• Build the predictive analytics by implementing new technologies oriented to ML (Predicting Sales for Merchants, Predicting Merchants Churn, Providing Marketing Analytics in an automatic and intelligent way, provide simulation scenarios based on inputted data to predict sales and conversion, etc)

About the role:

We do understand what being a Head of Data Analytics and AI entails and we want to ensure that the person taking the lead in this role is aligned with our vision of what to expect. So, as a Head of Data Analytics and AI you will be in charge of:

• Design, build and implement the Data Analytics and AI Strategy
• Creating the data technical roadmap
• Building and consolidating the data governance for our company
• Ensure you are responsible for data and information that is provided to the organization ensuring the accuracy, integrity, and availability of it
• Build the right predictive analytics through the ability to manage the correct ML processes
• Build the AI and ML team (currently not in place)
• Provide proactive and innovative support to all business functions but in particular to Finance and Sales & Operations
• Think outside of the box to build new products that can drive improvements in MRR and ARBU

On top of this you will also be responsible for challenging the status quo while ensuring you are realistic with the balance between innovation and cost efficiency. You will be leading a team of 6 data analysts / engineers and consolidate the team even further to ensure the right data support and innovation is given across the organization

We would also expect you to become the ambassador for Data Analytics and AI and as ambassador be the driver for data governance and data management.

Customer Account Leader is need for a Consultancy company based in Dubai.

Location – Dubai

Salary – 45-55K AED p/month

Skills and experience:

• Someone based here and understands the Middle East market 
• Minimum of 12 years of retail/consumer industry knowledge and market intelligence in which our client operate
• Minimum of 10 years of management consulting experience developing trusted client relationships with proven sales growth form onset of business development, RFPs, orals, client sales/presentation through delivery
• Minimum of 8 years of experience assembling and ensuring transformation solutions and divers teams for complex program delivery
• Minimum of 8 years in an influential technical advisory and/or consulting role keen to keep industry insights/trends and innovation
• Strong knowledge of and expertise with portfolio of active customer-centric products and services

Key Responsibilities:

• Value-led Business Development: Serve as a leader for client and market interactions sales lead. This includes working with client’s executive management on regular strategy review and planning
• Financial Stewardship: Drive account planning forecasting efforts to support Geography’s top and bottom-line business objectives
• Sales Management: Build and maintain appropriate opportunity pipeline to achieve sales targets, with the support from the managing directors and line of business leaders
• Trusted Advisor: Work across the company’s line of Business to bring in the appropriate team members to solve client business challenges, introduce thought leadership and connect leading practices across the client base
• Growth: Develop and evolve the client account plans to drive sustainable growth while expanding the company’s relationship with the client
• Inject Leading Practices: Effectively leverage the company’s network of partners to solve client needs with innovative and market leading solutions
• Relationship Management: Develop and manage trust-based client relationships at all levels of the client organization from c-suite to senior management to project managers
• Risk Management: Pro-actively manage all types of risks at a client. The risks could be related to timeliness and quality of the company’s work product, mismatched client expectations, changes in client business priorities, or threats from competition, etc
• Client Escalations: Notify the company’s management of any potential client escalations prior to such escalations and develop approach to drive risk mitigation leveraging available the company’s and client assets

Service Manager (Oracle Retail Merchandising System) is need for a Consultancy company based in Dubai.

Location – Remote (occasional travel to Riyadh/Jeddah – candidates must be based in Saudi Arabia)

Salary – Competitive

Skills and experience:

• A broad understanding of ITIL and its application in Retail IT environments is essential
• 5+ years of experience in Oracle Retail Merchandising Operations systems
• 10+ years of Service Delivery Manager experience
• Ability to demonstrate the application of continuous improvement throughout the whole ITIL life-cycle, demonstrate a positive attitude, strategic awareness and good personal networking capabilities
• Ability to meet challenging targets within tight deadlines
• Have Customer and supplier negotiation skills
• Have Organizational capabilities, such as time management and prioritization skills
• Have Business Analysis skills such as requirements elicitation and analysis, business case development and involvement with the development and monitoring of service level agreements
• Have Data quality management and trend analysis capabilities
• Ability to Identify and present findings to drive service improvements and remedial activities

Key Responsibilities:

• Strong leadership skills leading by example
• Manage incidents, problems, changes based on the priorities defined by the customer
• Oversee and guide all activities of the Service team
• Coordinate SLA creations. (through Interaction with the business team)
• Ensure team follows best practices and maintain service level agreements
• Monitors department issues and client complaints
• Develop problem management and service improvement plans
• Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services
• Maintain relationships with brands

We are looking for a Category Manager (Beauty – KSA National) for an ap-based start-up in Jeddah.

Location – Jeddah, Saudi Arabia  

Salary – Depending on experience

Skills and experience:

• Experience in e-commerce business; a mixed experience in both platform side and brand/merchant side is highly preferred.
• Previous experience in the beaty industry is essential
• Excellent interpersonal and negotiation skills.
• A good team player, fast learner and open to changes.
• Attention to detail, affinity with numbers, logical and strong in problem solving.
• Strong connections with brands and distributors are preferred.
• Saudi National is essential

Key Responsibilities:

• Acquire and incubate makeup brand principals, distributors and merchants to support category growth.
• Discover innovative collaborative models that fit into merchants' short-term and long-term development plans and invest platform resources effectively and efficiently.
• Solve key challenges in business growth by strong collaboration with cross-function teams.

Regional Manager Corporate Health (Junior & Senior levels) needed for a Global Insurance Company.

Location – Dubai

Junior Salary – 20-25K AED/month

Senior Salary – 30-35K AED/month

Skills and experience:

• 5-10 years in healthcare insurance
• Technical and analytical skills
• High level of numeracy
• Good knowledge of Group Health insurance products
• Team leadership

Key Responsibilities:

• Ensure the sustainable growth of Group Health portfolio through the timely delivery of competitive Group Health proposals for New Business and Renewals
• Underwrite and deliver customized and compliant Group Health proposals for new Business and renewals
• Manager the referral process of RFP’s/tenders received from the Distribution team, according to the underwriting authorities provided and underwriting guidelines, for local and multinational companies (e.g pool/captive)
• Adopt creative underwriting approaches to analyse and interpret financial data of companies and their performance
• Suggest alternative solutions which would enable the Client to design competitive solutions
• Responsible for managing the Health underwriting functions across the region

HR Manager (Saudi National) needed for a Grocery-App start-up on a fully remote basis.

Location – Remote (occasional travel to Riyadh/Jeddah – candidates must be based in Saudi Arabia)

Salary – 20,000-30,000 SAR/month

Skills and experience:

• Excellent knowledge of compliance and local laws in KSA
• Sound knowledge/exposure of the HR processes, policies and sub-systems.
• Strong business partner, solution-oriented with the ability to influence business leaders and other stakeholders
• Demonstrate competence and a strong background in employee relations
• Drive and initiative; ability to work in ambiguity
• Excellent Communication & Relationship Building skills
• Negotiation & Conflict resolution skills
• Ability to work with diverse teams and cultural sensitivity
• Saudi Nationals only

Key Responsibilities:

• Design, implement and support various HR programs/interventions/HR Processes for the unit.
• Drive Local compliance, adherence to Labour Law, Audits, manage employee relations (
• Own and anchor the retention charter for the unit to ensure attrition levels are within targets and under control.
• Design and lead the engagement charters. Facilitate leadership connect for the unit and motivate employees through innovative Rewards & Recognition programs.
• Track trends in employee concerns and proactively address them. Gather feedback through various forums such as FGDs, EPS, 1-1s to build effective solutions and design action plans to bridge the gaps.
• Ensure Business compliance and employment guidelines norms, front ending disciplinary investigations.
• Ensure 100% closure of HR SLAs