We are looking for an Operations Manager for a Beauty Company based in Dubai.
Location – Dubai, UAE (will travel to Abu Dhabi for various sites)
Salary – 20,000 – 25,000 AED/month
Qualifications:
- Essential prerequisite in operations in service industry.
- Well-developed computer skills, particularly in the use of MS office & spa software.
- Strong planning, customer service, organizational and analytical skills.
- Ability to motivate others through leadership and creativity.
- Self-starter, able to work independently.
- Excellent customer service skills.
- Good time management, planning and follow through.
- Strong interpersonal with team members & the head office team.
- Attention to details and accuracy.
- Willingness to work under a flexible schedule.
- Team player, willing to accept challenges and able to meet them.
- Ability to multi-task effectively.
- Excellent communication skills, both in spoken and written.
Key Responsibilities:
- Full understand and own Standard Operations Procedures (SOP) and implement policies and procedures to generate sales revenues.
- Attend all required meeting and training sessions.
- Maintain high standards within the spa/salon and oversee the staff to ensure smooth running of operations.
- Be proactive when dealing with customer expectations and complaints.
- Ensure effective management of booking system.
- Maintain and manage data base, records and logs of the spa/salon as per the SOP’s.
- Manage of stock level and inventory.
- Manage efficient scheduling and leave management of staff.
- Make sure all therapists are utilized to their full potential.
- To report any maintenance issues by email to FM&P.
- To analyse and present spa performance as part of a structured process.
- Ensure structured meetings with branch managers, HODs and Operations Director.
About the Role:
We are seeking an Operations Manager who focuses on driving operational excellence, financial performance, and customer satisfaction across spa and salon branches. It involves overseeing daily operations, managing budgets, implementing SOPs, and leading a high-performing team to achieve business goals. The position plays a key part in maximizing P&L results, enhancing service delivery, and fostering customer loyalty through consistent quality and attention to detail. Working closely with senior leadership and marketing teams, the role supports business growth through strategic planning, efficient inventory management, and a strong brand presence that reflects the company’s commitment to exceptional customer experience.
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