Job Description

We are looking for a Group Technology Transformation Lead for a Health & Wellness company based in the UAE.

Location – Dubai, UAE

Salary – 25,000 AED/month

Qualifications & Experience:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Technology, Engineering or a related field; equivalent substantial experience may be considered
• Postgraduate qualifications and ERP, NetSuite, enterprise architecture or programme management certifications are an advantage
• Significant senior-level experience in technology transformation, enterprise systems or ERP implementation
• Demonstrable experience personally leading at least one significant Tier 1 ERP implementation within the last five years (essential)
• Proven end-to-end implementation experience, from requirements and solution design through data migration, integrations, UAT, cutover, go-live and stabilisation
• Strong experience in systems integration, APIs, data architecture, migration and governance
• Experience managing technology vendors and implementation partners, with strong programme and project governance
• Experience working across multiple functions, legal entities and countries
• Proven ability to build technology business cases and evaluate ROI, with strong commercial and operational understanding
• Experience working directly with senior executives and management teams
• Recent hands-on NetSuite experience and/or certification is preferred
• Experience with CRM, contact centre, booking/POS, HRIS, inventory, e-commerce, BI and AI/automation platforms is preferred
• Experience in multi-site customer-facing businesses such as beauty, wellness, healthcare, retail or hospitality, and UAE/KSA experience, is preferred

Key Responsibilities:

• Acting as the principal technology business partner to the CEO and management team, translating commercial and operational needs into technology strategy
• Evaluating technology decisions based on business value, cost, ROI, risk and scalability, and presenting clear recommendations to management
• Reviewing the current technology landscape, including systems, licences, vendors, contracts, costs and integrations, and addressing gaps and risks
• Introducing governance for technology purchasing, system changes and vendor engagement, while keeping current operations supported
• Defining current and target-state architecture and a 2-3 year group-wide transformation roadmap, with priorities, budgets and business cases
• Leading ERP evaluation, selection and implementation (NetSuite under consideration), from requirements and fit-gap analysis through to go-live and optimisation
• Designing an integrated technology environment across ERP, CRM, contact centre, booking/POS, HR, inventory, e-commerce and BI, using APIs and middleware
• Identifying and implementing workflow automation opportunities
• Developing the group's data architecture and governance framework, and leading data cleansing, migration and validation
• Leading vendor and implementation partner selection through structured RFP processes, and holding vendors accountable for delivery
• Establishing programme governance, including plans, budgets, risk registers, change control and go-live criteria
• Providing concise, decision-focused progress reporting to the CEO and management team
• Partnering with HR and department heads on change management, training, user adoption and updated SOPs
• Establishing sustainable technology governance, access controls, documentation and regular vendor performance reviews
• Keeping up to date on emerging technologies, automation and AI opportunities relevant to the group

About the role:

We are looking for a Group Technology Transformation Lead to define, lead and deliver the technology strategy and transformation roadmap for a growing multi-business health and wellness group operating across the UAE, KSA and future international markets. Reporting to the CEO, you will first take ownership of the current technology landscape and introduce stronger governance, then design and lead a group-wide transformation covering ERP, CRM, contact centre, HR, booking/POS, inventory, e-commerce, data, integrations and automation. This is not a traditional IT support or project management role. The group is looking for a senior, hands-on transformation leader with recent experience leading a complex Tier 1 ERP implementation, and the commercial insight to challenge vendors and make sound technology decisions. You will be accountable from strategy right through to successful implementation, adoption and measurable business value.