Job Description

We are looking for an Operations Executive – Query Processing for a Fintech company which is a subsidiary of a leading global bank.

Location – Dubai

Salary –  Depending on Experience

Length –  Six-month fixed term contract (scope to extend)

Working hours/days – 8 hours, 5 days a week (Saturday will be working, 1 weekday will be off)

Qualifications:

• Graduate in Accounting or Business       
• Minimum 2 to 4 year’s experience in the retail financial services industry 
• Candidates should have experience in a Bank (outsourced resource), Fintech or Exchange with WPS+CBFTs related experience.
• Able to work with tools like Confluence, Jira and other Project tools
• Ability to work independently and under tight deadlines and time pressure
• Good interpersonal and communication skills
• Good command of spoken and written English
• Understanding of Payments processing (cross border payments and domestic payments) 
• Able to handle communication (written and verbal) with Correspondent/Partner Banks and Service Providers.

Key responsibilities:

• Perform daily reconciliation of transactions processed through myZoi Channels as per procedures and DOI / Reconciliation Policy and report any open issues from reconciliation to relevant internal and external stakeholders. 
• Manage transaction queries (all types of transactions) and follow up on query resolutions as per internal process. 
• Escalated unresolved queries to Line Manager through a periodic reporting process.
• Prepare and submit daily MIS and reports to Line Manager 
• Ensure all communication is responded completely, comprehensively and immediately. In cases where response cannot be prepared immediately, suitable holding response is forwarded with reasonable timelines for completion.
• Participate in team meetings and ensure implementation of agreed action points.
• Attend nominated classroom trainings and complete e-learnings on time.
• Participate in the implementation of key projects and perform a lead role in functional /operational aspects of the Projects.
• threats through ongoing training and professional development activities.