Job Description

We are looking for a Junior Customer Service Agent for a Fintech company which is a subsidiary of a leading global bank.

Location – Dubai

Salary –     4,500 AED/month

Length –   Six-month fixed term contract (scope to extend)

Certification/Degree Required:

Bachelor's degree in business administration, marketing, or a related field preferred.

Essential skills:

• Strong communication skills required, with fluency in English, Hindi and Urdu. 
• Proficiency in all languages is a must. 
• Customer centric attitude and attention to detail.
• Candidates must possess their own visa and insurance.
• Previous experience in customer service is highly preferred. 

Key responsibilities:

• Respond to incoming Calls within the agreed SLA.
• Adhere to the approved Call Scripts while handling calls.
• Conduct proper Caller Verification as per established process, and ensure standard procedure is applied for any unverified Callers.
• Provide Level 1 Troubleshooting support to Caller over the call.
• Ensure all daily activities including Call-back requests and Daily Reporting are completed in a timely manner.
• Maintain confidential all the Customer and Calls data as handled part of the day-to-day activities.

Requirements:

• Flexibility to work in a fast-paced environment and adapt to changing priorities.
• Availability to work evenings, weekends, and holidays as needed.

About the Role:

We are looking for a team member, who can handle incoming and outgoing calls in a professional and friendly manner. The person should be familiar with usage and working of Mobile Apps (onboarding on the App, performing transactions and be proficient in resolving basic queries).

This team member should be very comfortable to speak with customers on the phone with proficiency in English and be fluent in Hindi & Urdu. You should be able to handle escalated customer inquiries and complaints effectively, demonstrating empathy, professionalism, and a commitment to resolving issues promptly and satisfactorily.