Job Description

Location – Dubai, UAE

Salary – 30,000 – 40,000 AED/ month + family benefits

Qualifications:

• ITSEC qualifications would be an advantage, but experience in security operations in a similar SAAS environment, with external hosting in AWS would be as valuable.
• Software development qualifications are an advantage, especially in Java and/or AWS. However, it’s recognised that experience is more valuable than formal qualifications, especially if the qualifications are several years old.
• Solid Java experience is a must for this role.

Preferred Skills:

• Spring, Hibernate, SQL
• Amazon Web Services
• Google Workspace
• ITSEC
• Experience managing multi-cultural outsource teams

Core Responsibilities:

This role has a very broad range of responsibilities covering multiple IT disciplines. This is due to lean nature of our team. Responsibilities includes, but is not limited to:

• Software Development
  • Lead the development of the company/ payment gateway integrations. You will be working with internal payment specialists and external 3rd party payment gateway providers and be responsible for delivering finished, tested code. Integrations will need to adhere to the established the company’s multi-tenant architecture.
  • Other software development tasks as required.
  • The programming language is Java.
• Management of External Outsource Teams
  • The company has several long-running development projects being completed by outsource teams both in Dubai and abroad. Ongoing allocation and prioritisation of work is needed to make the most of these teams and ensure they can work efficiently and productively.
  • The programming language is C#.
• Insourcing
  • The company has used an offshore freelance contractor for the development of our “Promotions” functionality. We want to establish an internal development environment for this code to enable us to carry out ongoing development and bug fixing ourselves in the future.
  • The programming language is React.
• Software Team Management (Future)
  • Internal development resources may be recruited in future and management of these resources will be required.
• General Infrastructure Management
  • Assist in the management and support of the company’s AWS-hosted infrastructure to ensure high availability, scalability, and security of our SaaS applications. This will include interaction with both internal and external resources.
  • Manage internal IT systems, including MacOS inventory, Google Workspace for email and document storage, ensuring seamless operation and ITSEC policy compliance.
• Security Infrastructure and Services Management
  • Identify additional requirements for improving our security posture, in terms of technologies, process and controls. Analyse implementation alternatives and present options to CTO/CEO.
  • Manage the implementation and ongoing operation of selected options. This will include coordination and management of internal and external resources.
  • Coordinate the responses to frequent Risk Assessments conducted by the hotel operators we work with globally. This will include the maintenance of libraries of common responses.
  • Planning for ISO 27001 / SOC 2 compliance.
• General IT Management
  • Assist in planning the future of the company’s IT. Decisions such as whether to recruit additional in-house staff or continue with outsourcing to 3rd party organisations, as well as the implementation of such decisions.
  • Working with business development and sales staff to scope and prioritise future projects to ensure they’ll offer maximum value to the company as it grows internationally.
  • Act as the interface between external customers / suppliers and the company for development projects requiring co-ordination with external organisations.

About the Role:

We are looking for a highly skilled Technical Operations Manager to oversee ongoing IT development projects and IT operations / IT security. The role will include a mix of architectural oversight and management of outsource teams across a range of technologies. While much of the company has been developed in a Java / Linux environment running on AWS servers there is a growing amount of C# code running on windows servers being developed by outsource teams.