Location – Riyadh

Salary – 20,000 – 25,000 SAR/month

Requirements:

• A bachelor’s degree in computer science, information technology, or similar.
• More than 5 years of experience as an IT engineer or lead
• An understanding of cloud services, specifically Saas tools such as Microsoft 365, Google Workspace, admin experience is a plus.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software
• Proficiency in IT helpdesk software, such as Freshservice and SysAid.
• Advanced knowledge of database maintenance and system security is a plus.
• An understanding of internal networks (routing, switches, access points, DNS, DHCP, etc) familiar with Printing services
• Solid fundamental understanding of IT security principles, e.g. end-point management, patching etc.
• Effective time management – able to work on own initiative and prioritize workload.
• Fluent English proficiency is a must.

Roles & Responsibilities:

• Providing IT assistance to staff and customers.
• Training end-users on hardware functionality and software programs.
• Monitoring hardware, software, and system performance metrics.
• Maintaining databases and ensuring system security.
• Keeping track of technological advancements and trends in IT.
• Hardware installation and troubleshooting of PC’s and Macs This includes working with hard drives, motherboards, CPUs, PSUs, GPUs, sound cards, monitors etc.
• Ensure joiners and leavers IT requirements are managed correctly.
• Gather and translate user expectations to technical solutions.
• Manage IT assets through their entire lifecycle from acquisition to disposal, responsible for local IT procurement
• Actively contribute to the management of the IT Budget through conscientious spending/ordering and accurately troubleshooting and resolving common IT issues.
• Ensure IT assets are tracked in the inventory system.
• IAM (Identity account management) experience, creating user accounts, and revoking as required by the business. E.g. Active Directory, SAML, Azure AD
  

About the Role:

As an IT Manager, you will be responsible for providing technical assistance to organizations to optimize operational efficiency. You will resolve technical issues, maintain hardware and software installations, and improve IT systems.