Location – Dubai

Salary – DOE

Length – Six-month fixed term contract (scope to extend)

Certification/Degree Required:

Bachelor's degree in business administration, marketing, or a related field preferred.

Essential skills:

• Applicants must possess proficient English language skills and be fluent in either Hindi or Bangla.
• Customer centric attitude and attention to detail.
• Candidates must possess their own visa and insurance.
• Previous experience in customer service is highly preferred.

Key responsibilities:

• Respond to incoming Calls within the agreed SLA.
• Adhere to the approved Call Scripts while handling calls.
• Conduct proper Caller Verification as per established process, and ensure standard procedure is applied for any unverified Callers.
• Provide Level 1 Troubleshooting support to Caller over the call.
• Ensure all daily activities including Call-back requests and Daily Reporting are completed in a timely manner.
• Maintain confidential all the Customer and Calls data as handled part of the day-to-day activities.

Requirements:

• Flexibility to work in a fast-paced environment and adapt to changing priorities.
• Availability to work evenings, weekends, and holidays as needed.

About the Role:

We are looking for a team member, who can handle incoming and outgoing calls in a professional and friendly manner. The person should be familiar with usage and working of Mobile Apps (onboarding on the App, performing transactions and be proficient in resolving basic queries).

This team member should be very comfortable to speak with customers on the phone with proficiency in English and be fluent in either Hindi or Bangla. You should be able to handle escalated customer inquiries and complaints effectively, demonstrating empathy, professionalism, and a commitment to resolving issues promptly and satisfactorily.