We are looking for a Reconciliation & Reporting Officer (Contract) for a Fintech company which is a subsidiary of a leading global bank.

Location – Dubai, UAE

Salary – Depending on Experience

Length – Six-month fixed term contract (scope to extend)

Qualifications:

• Graduate in Accounting or Business
• Understanding of end-to-end Reconciliations (2-way and 3-way) for financial transactions
• Minimum 3 to 5 years’ experience in the transactions in a Bank, Financial company, or Exchange House
• Able to work with Reconciliation tools, as well as expert in MS Excel.
• Ability to work independently and under tight deadlines and time pressure.
• Good interpersonal and communication skills
• Good command of spoken and written English
• You have good communication skills, tenacious and are a quick learner.
• You can work against deadlines and under pressure (when it comes!)
• You are a team player and are easy to get along with
• You have a strong numbers-focus, and are able to work with large volume of data.
• You will work towards following and advocating the Company’s values in all aspects.
• Must have own visa (spouse, golden or employment with NOC letter) & medical insurance.

Key responsibilities:

CBFT (Cross Border Funds Transfer)

• Perform daily reconciliation of international remittance transactions against Nostro/Vostro accounts.
• Monitor unsettled, cancelled, or amended transfers and ensure timely resolution.
• Support regulatory reporting for CBFT transactions.

WPS (Wage Protection System)

• Reconcile WPS salary files and settlement reports from corporates and the Central Bank of UAE.
• Monitor end-to-end flow from funds movement, processing, and debit/credit posting to User accounts.
• Track rejects, reversals, and exceptions, escalating to operations and Business teams as required.

UAE Switch Settlement

• Reconcile ATM/POS transactions processed via UAE Switch.
• Validate daily settlement files from processor (e.g., EN/NI) against system records.
• Investigate failed/duplicate transactions, non-receipt of cash cases, and settlement breaks.

Scheme Settlement

• Perform reconciliation of all Schemes (such as Visa, MasterCard or Jaywan) transaction types (POS, ATM, e-commerce).
• Validate scheme settlement reports, interchange fees, and scheme charges.
• Monitor chargebacks, representments, and adjustments, ensuring proper accounting and reporting.

Reporting & MIS

• Prepare periodic MIS of Reconciliations across CBFT, WPS, Switch, and Scheme transactions.
• Generate exception/break reports and circulate to stakeholders for timely resolution.
• Prepare and maintain a Daily Exception Dashboard to monitor CBFT, WPS, Switch, and
• Scheme reconciliation exceptions, trends, and resolution status.
• Provide management with dashboards on settlement volumes, pending cases, and reconciliation status.
• Support audits (internal, external, regulatory) with accurate reconciliation evidence.

About the Role:

The Reconciliation & Reporting Officer is responsible for the daily reconciliation, exception management, and reporting of financial transactions acrossCross Border Funds Transfer (CBFT), WPS (Wage Protection System), UAE Switch, and Scheme settlements. The role ensures accuracy of financial postings, regulatory compliance, and timely management reporting to support smooth payment operations and audits.

We are looking for a Supply Chain Executive for a Start-Up Fintech company which is a subsidiary of a leading global bank.

Location – Dubai, UAE (Hybrid Work Option)

Salary – Depending on Experience

Length – Six month fixed term contract (likely to extend)

Qualifications & Skills:

• MUST have own visa and insurance – the company will not provide these

• Bachelor’s degree in Business Administration, Supply Chain, Operations, or a related field
• Strong organizational and time management skills
• Attention to detail and ability to handle multiple tasks simultaneously
• Proficiency in MS Excel, Word, and Google Workspace tools
• Good written and verbal communication skills
• Willingness to learn and take initiative
• Team player with a proactive mindset

Key responsibilities:

• Coordinate with vendors during onboarding, ensuring all documentation is complete and up to date
• Maintain the central repository for supplier contracts, risk assessments, and compliance trackers
• Update and manage scorecards, performance trackers, and vendor assessments
• Support the due diligence process by liaising with internal functions (IT Tech, Compliance,Legal)
• Follow up with vendors and internal teams for clarifications, missing documents, or approvals
• Help prepare meeting agendas, take minutes, and track action items for vendor service review meetings
• Monitor contract expiry dates, renewal timelines, and service delivery SLAs
• Assist in data entry, document control, and generating basic reports from Excel or shared tools
• Support ad hoc procurement requests and internal process documentation

About the Role:

We are looking for a Supply Chain Executive who will support the Supply Chain & Vendor Governance Lead in managing day-to-day operational and administrative tasks related to vendor onboarding, procurement, risk tracking, and compliance.

This is a great opportunity to gain hands-on experience in fintech operations, supply chain governance, and cross-functional coordination within a fast-paced, impact-driven organization.

Implementation Officer needed to for a Start-Up Fintech company which is a subsidiary of a leading global bank.

Location – Dubai

Salary – TBC

Length – Six month fixed term contract (likely to extend)

Working Hours - 6 days per week (2pm - 10pm and weekends - with x1 day off mid-week)

Essential skills:

• MUST speak English, Hindi & Urdu
• MUST have own visa and insurance – the company will not provide these
• Must be comfortable with public speaking to large numbers of approx 100-300 people at one time
• Must have a valid UAE driving license & access to a vehicle
• 2 years UAE work experience
• Previous Solution Delivery/Implementation experience at financial services providers
• Familiarity with Android and IOS applications
• Strong verbal communication skills
• Detail orientated; superior problem solving and organizational and skills; and an ability to ideate, conceptualize, prioritize, and manage multiple projects
• Commercial mindset, focused on driving value for both company and client. Ability to identify opportunities and improve cross-sell
• Team player, willing to support others and go the extra mile to achieve optimum outcome

Key responsibilities:

• Provide exceptional on-site customer service to potential users of our platform in multiple languages at client premises and labour accommodation
• Support seamless user experience though the on-boarding journey at client premises
• Address customer inquiries, concerns, and issues in a prompt and professional manner
• Assist customers with product information, product features, and resolving any order-related queries
• Handle client and user inquiries, upsell/cross sell products features and services, and support commercialization and growth targets
• Demonstrate in-depth understanding of our products and services to effectively address customer needs
• Collaborate with team members across products, operations, customer support, technology and sales to improve processes and enhance customer satisfaction
• Maintain accurate and up-to-date customer records and documentation
• The ideal candidate will be flexible with varying working days and hours
• Willingness to travel and work at client premises across the UAE as required
• Obtain positive user feedback from users and conduct post implementation reviews

About the Role:

Being comfortable to speak with large number of customers in person (approx. 100-300 people at one time) in fluent the languages mentioned above. Assisting with any problems the customer may have in a calm and understanding attitude and training them how to use the company app.

We are looking for an Operations Executive – Query Processing for a Fintech company which is a subsidiary of a leading global bank.

Location – Dubai

Salary – Depending on Experience

Length – Six-month fixed term contract (scope to extend)

Working hours/days – 8 hours, 5 days a week (Saturday will be working, 1 weekday will be off)

Qualifications:

• Graduate in Accounting or Business   
• Minimum 2 to 4 year’s experience in the retail financial services industry
• Candidates should have experience in a Bank (outsourced resource), Fintech or Exchange with WPS+CBFTs related experience.
• Able to work with tools like Confluence, Jira and other Project tools
• Ability to work independently and under tight deadlines and time pressure
• Good interpersonal and communication skills
• Good command of spoken and written English
• Understanding of Payments processing (cross border payments and domestic payments)
• Able to handle communication (written and verbal) with Correspondent/Partner Banks and Service Providers.

Key responsibilities:

• Perform daily reconciliation of transactions processed through myZoi Channels as per procedures and DOI / Reconciliation Policy and report any open issues from reconciliation to relevant internal and external stakeholders.
• Manage transaction queries (all types of transactions) and follow up on query resolutions as per internal process.
• Escalated unresolved queries to Line Manager through a periodic reporting process.
• Prepare and submit daily MIS and reports to Line Manager
• Ensure all communication is responded completely, comprehensively and immediately. In cases where response cannot be prepared immediately, suitable holding response is forwarded with reasonable timelines for completion.
• Participate in team meetings and ensure implementation of agreed action points.
• Attend nominated classroom trainings and complete e-learnings on time.
• Participate in the implementation of key projects and perform a lead role in functional /operational aspects of the Projects.
• threats through ongoing training and professional development activities.