Job Description

We are looking for a Director of Business Excellence for a Furniture Solutions company based in Dubai.

Location – Dubai, UAE

Salary – 45,000 – 50,000 AED/month + family benefits (including schooling)

Qualifications & Experience:

• 15–20 years of progressive leadership experience across Business Transformation, Digital Transformation, Business Excellence, Enterprise Transformation, Operational Excellence, or closely related functions.
• Proven experience at Director, Head of Function, or equivalent senior leadership level.
• Demonstrated ownership of complex, enterprise-wide transformation programmes involving multiple functions and senior stakeholders.
• Strong track record of translating business strategy into measurable transformation initiatives and sustained business outcomes.
• Experience working directly with CEOs, COOs, and senior functional leaders, with the ability to influence without direct authority.
• Experience within a multi-function, multi-site, or operationally complex organisation is strongly preferred.
• Bachelor's degree is required; Master's degree or MBA is advantageous.
• UAE/GCC experience is advantageous but not mandatory.
• Strong experience in enterprise digital transformation strategy and execution.
• Practical understanding and application of AI, Generative AI, intelligent automation, RPA, and workflow automation.
• Experience with process mining, process intelligence, and data-led process redesign.
• Strong knowledge of CRM transformation, customer journey digitisation, ERP integration, and enterprise platforms.
• Experience across data strategy, governance, business intelligence, analytics, and digital workflow design.
• Familiarity with low-code/no-code technologies and digital self-service solutions.
• Proven ability to lead digital adoption, organisational change, and benefits realisation.
• Strong commercial acumen with an understanding of ROI, investment prioritisation, business cases, and value realisation.
• Excellent analytical, strategic thinking, stakeholder management, communication, and executive influencing skills.
• Business-first, customer-centred, systems-minded, and comfortable challenging existing processes and operating models to deliver meaningful transformation.

Key Responsibilities:

• Develop and lead an enterprise transformation roadmap, translating strategic priorities into clear initiatives, ownership, KPIs, and measurable business outcomes.
• Lead cross-functional digital and business transformation across customer-facing and internal operations.
• Identify opportunities to redesign customer journeys, processes, and operating models to improve organisational effectiveness.
• Provide strategic leadership across technology, data, AI, and automation, ensuring digital investments are aligned with business priorities.
• Identify and implement high-value applications for AI and Generative AI across the organisation.
• Drive intelligent automation, RPA, workflow automation, system integration, and process orchestration to reduce manual work and inefficiencies.
• Strengthen data architecture, governance, reliability, and accessibility to support effective business decision-making.
• Develop enterprise dashboards, analytics, and performance visibility across commercial, operational, and customer metrics.
• Establish an enterprise performance management framework aligned with strategic priorities and end-to-end value streams.
• Lead the organisation's approach to Customer Experience, ensuring physical and digital touchpoints deliver a consistent and cohesive customer journey.
• Leverage Voice of Customer, Customer Success, maintenance, recovery, and communication data to identify improvement opportunities.
• Map and redesign critical end-to-end processes using Business Process Reengineering, Lean, process mining, and data-led methodologies.
• Simplify processes before automation, reducing cycle times, errors, rework, fragmented systems, and dependency on individuals.
• Ensure business and brand strategy is embedded through Design Excellence, customer experience, organisational standards, and digital touchpoints.
• Establish transformation governance, prioritisation, ownership, and benefits-realisation mechanisms across major initiatives.
• Drive digital adoption and build transformation capability, continuous improvement, and digital fluency across the leadership team.

About the Role:

We are seeking an accomplished Director of Business Excellence to lead the organisation's enterprise-wide transformation agenda and translate business and brand strategy into measurable operational outcomes. This is a senior business transformation leadership role with a strong digital focus, spanning digital transformation, AI and automation, data and analytics, customer experience, process excellence, performance management, and design governance. The successful candidate will work closely with the CEO and senior leadership team to redesign how the organisation operates, improve end-to-end customer journeys, strengthen business performance, and ensure technology investments deliver measurable commercial and operational value. The role requires a business-first transformation leader who is digitally fluent rather than a traditional IT or technology infrastructure leader.