Job Description

We are looking for an Assistant Guest Engagement Manager for a Children’s Entertainment company based in Dubai.

Location – Dubai, UAE

Salary – 14,000 – 15,000 AED/month

Qualifications:

• College degree required.
• Minimum of 7 years’ professional experience, including experience working in Dubai.
• Proven leadership experience within a guest engagement, hospitality, leisure, or experience-driven environment (mandatory).
• Strong ability to lead large, multicultural teams in a diverse environment.
• Exceptional verbal and written communication skills.
• Outcomes-driven with a strong focus on guest satisfaction and service excellence.
• Highly organised with strong execution and attention to detail.
• Self-motivated, resilient, and adaptable in a fast-paced environment.
• Positive, empathetic, and people-centric leadership style.

Key Responsibilities:

Guest Engagement & Satisfaction

• Act as Duty Manager on the floor, taking full ownership of museum operations when required.
• Lead all aspects of guest engagement and satisfaction across the venue.
• Ensure every child and guest enjoys a consistently outstanding and memorable experience.
• Measure, monitor, and respond to guest satisfaction and feedback on an ongoing basis.
• Collect and analyse guest feedback through reviews, frontline insights, and direct interactions.
• Proactively address guest concerns, complaints, and systemic issues to prevent recurrence.
• Respond to guest feedback across digital platforms in a timely and professional manner.
• Identify galleries or programmes requiring enhancements based on guest feedback.
• Ensure frontline teams are fully equipped to engage with diverse group visits, including field trips and birthday parties. 

Leadership & Team Management

• Lead, inspire, and develop a frontline team of approximately 15–20 guest engagement professionals.
• Recruit, coach, and develop high-performing facilitators aligned with the company’s culture and values.
• Foster a positive, guest-first, collaborative team environment.
• Maintain high team morale through recognition, development, and regular engagement activities.
• Conduct performance assessments and provide continuous, constructive feedback.
• Develop and implement a structured training calendar to support team excellence.
• Ensure transparent and effective communication across the team.
• Address team concerns and grievances with empathy and professionalism.

Programme & Creative Execution

• Support the planning and execution of the company’s creative and programme calendar.
• Develop quarterly execution plans and prepare teams for programme delivery
• Take a hands-on leadership approach during major events, activations, and peak periods.
• Work with internal teams to deliver detailed post-programme debriefs and improvements.
• Collaborate with educational institutions to source and train part-time talent aligned with the company’s standards.

Operations & Administration

• Manage staff scheduling to optimise guest experience and operational efficiency.
• Oversee administrative and operational aspects of the guest engagement function.
• Prepare monthly reports and ensure operational knowledge is documented and institutionalised.
• Create systems and processes that encourage team innovation and idea generation from concept to delivery.

About the Role:

We are seeking an Assistant Guest Engagement Manager who plays a senior leadership role responsible for delivering exceptional, joyful, and memorable guest experiences at the company in Dubai. This role sits within the senior team and plays a critical part in leading guest engagement, overseeing frontline operations, and inspiring a large, diverse team of facilitators to consistently deliver world-class experiences for children and families. The role combines hands-on floor leadership, people management, guest satisfaction ownership, and operational excellence. The successful candidate will be passionate about guest experience, team development, and continuous improvement, while acting as a positive culture carrier and brand ambassador for the company.