Job Description

We are looking for a Payment Service Provider (PSP) Relationship Manager for a FinTech company based in Dubai.

Location – Limasol, Cyprus

Salary – 4,000 – 6,000 EURO/month

Qualifications:

• Minimum 4+ years experience in payments, PSP management, acquiring relationships, or merchant acquiring.
• Strong understanding of the global payment ecosystem (card schemes, alternative payment methods, FX settlement, chargebacks, risk controls).
• Proven track record of negotiating commercial agreements and managing high-value PSP partnerships.
• Excellent knowledge of payment routing, BIN sponsorships, merchant onboarding, and scheme compliance.
• Hands-on experience with iGaming, eCommerce, FinTech, or high-risk merchant verticals is a plus.
• Candidate must have iGaming experience. 

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for a portfolio of iGaming merchants, building strong, long-lasting relationships.
• Regularly communicate with clients to understand their business needs, challenges, and goals, ensuring the PSP's solutions align with their strategy.
• Proactively identify opportunities for upselling and cross-selling additional payment products and services to existing clients.
• Conduct regular business reviews with clients to present performance data, new features, and market insights.

Account Management & Support:

• Oversee the day-to-day operational needs of client accounts, ensuring smooth payment processing and issue resolution.
• Collaborate with internal teams (e.g., technical support, risk, compliance, and product) to resolve client issues and requests in a timely and efficient manner.
• Monitor key performance indicators (KPIs) for each client, such as transaction success rates, chargeback ratios, and processing volumes; and provide actionable recommendations for improvement.
• Manage contract renewals and renegotiations, ensuring terms are favorable and mutually beneficial.

Strategie & Business Development:

• Act as a subject matter expert on the Gaming and payments landscape, keeping clients informed about industry trends, regulatory changes, and competitive developments.
• Identify and lead initiatives to improve client satisfaction and retention.
• Provide feedback to the product development team based on client needs and market demands to help shape future product offerings.
• Represent the company at industry events, conferences, and trade shows to network and strengthen relationships with key stakeholders.

Reporting & Documentation:

• Maintain accurate and up-to-date records of all client interactions, communications, and account activities in the CRM system.
• Prepare and present regular reports on account performance, client feedback, and market trends to senior management.
• Ensure all client documentation, including contracts and agreements, are properly maintained and compliant with internal policies and regulations.

About the Role:

We are looking for a Relationships Manager will be responsible for developing and maintaining strategic relationships with Payment Service Providers (PSPs), acquiring banks, and alternative payment networks globally. You will negotiate commercial terms, ensure optimal routing, improve processing costs, and support operational alignment between internal teams and external partners to deliver maximum payment success rates for our merchants.